| Date | 2024-11-24 |
|---|---|
| Job Title | Infra Tech Support Practitioner |
| Employer | Planet10 More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Western Cape / Cape Town |
Job Summary
Level 1 Support Agents Junior Resources (1-2 years working experience) 4 English Speaking, 2 English and Portuguese Speaking Basic Skills Shift Requirement resources will be divided into shifts to cover 12×7 100% on site in Belville Basic IT Support Skills (Systems not desktop), ITSM process experience will be beneficial Perform activities based on Guides Provided Interact directly with End-Users of the systems Expanded duties: System Health check (e.g. backups, server health, integration reporting) End user support triage and escalation to L2 users Simple user requests (e.g. over the shoulder support, FAQs) Service Request processing (e.g. User onboarding) System personlisation (e.g. search filters) Respond to end user queries (e.g. access level queries, reporting, user-level incidents) Respond system event alerts, log faults (e.g. System performance incidents) Usability checks (e.g. system responsiveness) Create problem records (e.g. for repeat incidents) Data Quality checks (e.g. foundation data validation) Integration reporting (e.g. ticket status alignment) User attestation reports Skills System Health check (e.g. backups, server health, integration reporting) End user support triage and escalation to L2 users Simple user requests (e.g. over the shoulder support, FAQs) Service Request processing (e.g. User onboarding) System personlisation (e.g. search filters) Respond to end user queries (e.g. access level queries, reporting, user-level incidents) Respond system event alerts, log faults (e.g. System performance incidents) Usability checks (e.g. system responsiveness) Create problem records (e.g. for repeat incidents) Data Quality checks (e.g. foundation data validation) Integration reporting (e.g. ticket status alignment) User attestation reports
Infra Tech Support Practitioner position available in Western Cape, Cape Town. This job position was posted by Planet10. The job has been posted as a premium ad on 2024-11-24 at 13:38:22 in the It Computer category
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