| Date | 2025-01-21 |
|---|---|
| Job Title | Internal Debt Recovery Team Leader |
| Employer | Lewis Stores (PTY) Ltd More Information |
| Salary | 0 |
| Category | Retail |
| Location |
Western Cape / Cape Town |
Job Summary
Key
Responsibilities:
- Manage and assist with collection projects
- Implement appropriate collection strategies and campaigns
- Load campaigns; send emails/smss, monitor productivity and provide daily stats
- Conduct call audits and provide coaching
- Conduct High Risk calls/queries and escalating to the relevant departments
- Compile, analyze and submit reports to Management
- Manage and maintain payments on various systems
- Manage and maintain Collection systems
- Manage the collection staff
- Monitor staff time keeping and absenteeism etc.
- Monitor Agent: – Productivity, Collections, talk time and debit orders
- Manage poor performance
Competencies:
- Must be knowledgeable in collections campaign management in terms of predictive and manual dial
Behavioural Requirements :
- Communication and written skills
- Leadership
- Problem Solving
- Analytical Thinking
- Conflict Management
- Strategic Thinking
- Time Management
Key
Requirements:
- Grade 12
- Debt recovery qualification will be an advantage
- Must be knowledgeable of managements and dialer capability
- Must have at least 2-3 years Supervisory / Team Leader experience in collections
- Experienced in various payment channels
- Be able to work under pressure
- Computer literate sound excel knowledge will be an advantage
- Knowledge of Excalibur and CAS will be an advantage
- Fluent in the English and Afrikaans language
Internal Debt Recovery Team Leader position available in Western Cape, Cape Town. This job position was posted by Lewis Stores (PTY) Ltd. The job has been posted as a premium ad on 2025-01-21 at 13:01:14 in the Retail category
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