| Date | 2024-11-24 |
|---|---|
| Job Title | It Helpdesk Support And Infrastructure |
| Employer | CallForce More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Western Cape / Cape Town |
Job Summary
IT & Infrastructure
The IT Support Technician
Reports to the IT & Infrastructure Manager. The IT Support Technician fulfils a key role in the team, providing call/incident management, IT support, control, and tracking of information technology (IT) assets, and other administrative and support functions.
Semi-Skilled in technical support
Responsibilities include the following:
Incident Management functions and processes
Maintenance of Tickets
Incident Triage, making sure incidents are prioritized and managed correctly.
Resolving IT and Facilities related requests or incidents.
Ensuring that a high level of customer service and support is provided to all internal and external customers
Follow through with P1/P2 escalations
Ensure all calls logged via IT Request and Incident Forms, prioritized, and resolved within internal SLA
Provide On-Site as well as remote assistance over the phone, through instant messenger and using remote support tools.
Password Management Reset and unlock of user accounts
AD Administration, creating, updating and removal of user accounts
JML (Creating of new accounts, movement between campaigns, Terminations)
Asset management
Preparing and re-arranging desks, including moving / setup of computers as required by campaigns
Effective communication to team leaders and end users.
Resolve all IT requests promptly
Log every request and drive adoption by Team leaders and agents to complete the incident and request forms themselves. (Keep track of time taken to perform each request/task/incident)
Escalate unresolved incidents.
Maintain an accurate ASSET list.
Schedule adherence
Customer Satisfaction
- Good Knowledge of Active Directory, IP Networking, Anti Virus and general technical support knowledge.
It Helpdesk Support And Infrastructure position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2024-11-24 at 13:23:01 in the It Computer category
Click Go Apply to apply online!
You might also like to look at the available jobs in the same area.
Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
Here are some more related positions
Cape Town City Centre: Helpdesk/Tech Support
Summary and purpose of the Job: Do you have a passion for offering excellent customer service, helping our customers with problems to get to the right place for support? Do you have an interest in technology, and understand the key elements of IT, telephon
View Job
Helpdesk/Tech Support
Cape Town City Centre: It Helpdesk Technician T3
Job Summary The IT Technician plays a critical role in resolving high-level technical issues and managing complex IT problems. This position requires in-depth knowledge of IT systems, a proactive approach to troubleshooting, and a commitment to providing e
View Job
It Helpdesk Technician T3
Cape Town City Centre: It Field Services & Helpdesk Technician
Position: IT Field Services & Helpdesk Technician Location: Cape Town, South Africa – Southern Suburbs - Onsite Role Overview: As an IT Field & Helpdesk Technician, you will play a critical role in providing on-site technical support to Our Client`s client
View Job
It Field Services & Helpdesk Technician
Cape Town: It Field Services & Helpdesk Technician posted by Pure Placements (PTY) LTD
**Position:** IT Field Services & Helpdesk Technician**Location:** Cape Town, South Africa Southern Suburbs - Onsite **Role Overview:** As an IT Field & Helpdesk Technician, you will play a critical role in providing on-site technical support to
View Job
It Field Services & Helpdesk Technician
Cape Town: It Helpdesk Technician T3 posted by Dash BPO South Africa (Pty) Ltd
Job SummaryThe IT Technician plays a critical role in resolving high-level technical issues and managing complex IT problems. This position requires in-depth knowledge of IT systems, a proactive approach to troubleshooting, and a commitment to providing ex
View Job
It Helpdesk Technician T3
South Africa: Junior It Helpdesk Support posted by Profession Hub
We are looking for a driven Junior IT Helpdesk Support professional to provide 1st Line telephonic and remote support via TeamViewer and similar applications. The ideal candidate will have CompTIA A+ and Network+ certifications, along with excellent commun
View Job
Junior It Helpdesk Support
Cape Town: It Helpdesk Support And Infrastructure posted by CallForce
IT & Infrastructure The IT Support TechnicianReports to the IT & Infrastructure Manager. The IT Support Technician fulfils a key role in the team, providing call/incident management, IT support, control, and tracking of information technology (IT)
View Job
It Helpdesk Support And Infrastructure
Johannesburg: It Helpdesk Support posted by CallForce
IT Helpdesk Support Support operations and other support services with helpdesk request Attend to tickets logged in a timeous and efficient manner Raise any deviations with the Head of ITEnsure employees are adhering to IT protocols It Helpdesk Support pos
View Job
It Helpdesk Support
Pretoria: It Helpdesk Support (It) posted by AtripleA recruitment & temps
IT Helpdesk Support Location: PretoriaSalary: R20 000 - R23 000 p.mResponsibilities:Hardware and Software Support • Install and Implement new servers, Linux and Windows• Fully configuration of the following serviceso DNSo IIS, Apacheo Pop3 - Imai
View Job
It Helpdesk Support (It)
Midrand: It Systems And Helpdesk Manager (Telecoms) posted by AtripleA recruitment & temps
Our client in the Telecoms Industry is looking to hire an IT Systems and Helpdesk Manager.Duties & KnowledgeRole• System infrastructure support• SQL database support• Reporting to customers and staff on issues and resolutions• System su
View Job
It Systems And Helpdesk Manager (Telecoms)
Email Alerts
Click the button below and submit your email to receive email alerts with the latest jobs.
This service is offered by Result Generation
We do not save your information, and your email is the only information we forward to the service.
If you wish to unsubscribe, please click here
