| Date | 2024-10-23 |
|---|---|
| Job Title | It Technician |
| Employer | IGrow Wealth Investments More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Western Cape / Cape Town |
Job Summary
IGrow Wealth Investments, South Africas #1 Property Investment Company, is looking for a IT Technician to join their team in Cape Town.
To qualify for this position, you need:
- Matric
- Diploma or degree in Information Technology or related field.
- Certifications such as ITIL, CompTIA A+, Network+, or Microsoft certifications will be advantageous.
- Proven experience in a similar IT Technician role.
- Strong knowledge of Google Workspace, Office 365, and Windows environments.
- Experience with VPN, firewall, and network troubleshooting.
- Familiarity with VoIP, CRM systems, and omnichannel communication platforms.
- Good understanding of backup and disaster recovery best practices.
- Excellent problem-solving skills and ability to work under pressure.
- Strong organizational skills and attention to detail.
- Ability to communicate technical information to non-technical staff effectively.
Duties and Responsibilities include, but not limited to:
Technical Support and Infrastructure:
- Set up and configure workstations, laptops, and peripheral devices for new employees.
- Provide technical support for workstations, including hardware troubleshooting and software configuration.
- Monitor internet usage, Wi-Fi performance, and provide support for network issues.
- Assist in maintaining and upgrading the physical network infrastructure, including cabling.
- Provide remote IT support for employees working from home.
- Manage printers, including maintenance, troubleshooting, and supply management.
- Assist in the automation of CRM tasks and other office automation tools to increase team productivity.
- Support accounting software (Xero, Sage, Caseware) and other specialized business applications.
- Generate daily reports on call, email, and access control statistics.
Security and Maintenance:
- Regularly monitor workstations for unwanted software installations and compliance with security policies.
- Perform scheduled maintenance and software updates on all workstations and servers.
- Assist in the installation and configuration of software for new employees.
- Ensure the privacy and security of IT systems and networks by enforcing best practices.
System Administration:
- Assist in Google Workspace administration and Office 365 license management.
- Support the management of VoIP and Omnichannel communication systems.
- Administer VPN and firewall settings to ensure secure access.
- Assist with backup and disaster recovery planning and implementation.
User and Supplier Management:
- Provide support for onboarding and offboarding processes, including user account creation and deactivation.
- Liaise with suppliers and vendors to ensure smooth procurement and maintenance of IT equipment.
- Assist in domain and DNS management.
- Manage and maintain the camera and access control systems.
It Technician position available in Western Cape, Cape Town. This job position was posted by IGrow Wealth Investments. The job has been posted as a premium ad on 2024-10-23 at 13:00:27 in the It Computer category
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