Cape Town: Key Account Specialist posted by Hire Resolve

February 12, 2026 Jobs in Cape Peninsula

Hire Resolve

Western Cape

Other Sales/Marketing

Job Description

Hire Resolve, a prominent recruitment agency, is currently seeking a Key Account Specialist to join their client in Cape Town. In this role, you will be responsible for managing key client accounts and providing exceptional service to ensure client satisfaction and retention.
As a Key Account Specialist, you will form strong relationships with clients, understanding their needs and providing tailored solutions to meet their requirements. You will be the main point of contact for clients, addressing any issues or concerns they may have and acting as an advocate for their needs within the company.

Responsibilities

Conducting and managing relevant account meetings and generating supporting reports.
Compiling monthly key accounts KPI packs to track performance metrics and goals.
Developing a comprehensive understanding of key account needs to tailor solutions accordingly.
Addressing and resolving key account issues and complaints promptly and effectively.
Producing cost estimates for client requests to align with financial expectations.
Anticipating changes and improvements within key accounts to proactively address their evolving needs.
Facilitating communication between key accounts and internal teams to ensure seamless operations and service delivery.
Strategically planning initiatives to enhance account results and foster long-term partnerships.
Identifying new sales opportunities within existing accounts and collaborating with the Head of Customer to capitalize on them.
Balancing key account requirements with operational capabilities and capacity to ensure sustainable service delivery.
Actively participating in the production schedule of the Wadeville Fulfilment Warehouse by liaising directly with operational teams to meet key account objectives.
Planning and presenting progress reports on account achievements and objectives to stakeholders.
Conducting kit compilation checks and implementing changes to the production schedule as necessary.
Managing Customer Experience (CE) trackers for relevant accounts to monitor satisfaction levels and performance metrics.
Monitoring and managing the service email for designated accounts, ensuring timely and professional responses to inquiries and issues.

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Requirements:

Previous experience in account management or customer service
Degree or Diploma in Finance, Business Management or similar
Strong interpersonal and communication skills
Excellent problem-solving abilities
Ability to build and maintain relationships with clients
Detail-oriented with strong organizational skills
Self-motivated and able to work independently
Proficient in Microsoft Office

Salary negotiable

Contact Hire Resolve today for your next career-changing move

Our client is offering a highly competitive salary for this role based on experience.
Apply for this role today, contact Rebecca Grylls, Ashley Feldtmann or Thomas Stacey at Hire Resolve or on LinkedIn
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: .za

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Sales/Marketing Jobs in Western Cape

In the Western Cape region of South Africa, the sales and marketing industry is dynamic and growing, driven by a thriving economy and increasing demand for products and services. Typically, roles in this field require a strong understanding of business principles, excellent communication skills, and the ability to work effectively with diverse stakeholders.

Generally, salaries for sales and marketing professionals in Western Cape can vary widely depending on factors such as experience, company size, and industry sector. For entry-level positions, broad salary ranges might include R300 000 – R500 000 per annum, while more senior roles could command salaries ranging from R600 000 – R1 million or more. However, it’s essential to note that these are general estimates, and actual salaries may differ significantly depending on individual circumstances.

Common skills for sales and marketing professionals in Western Cape typically include strong communication and interpersonal skills, a solid understanding of market trends and consumer behavior, and proficiency in digital marketing tools and platforms. Additionally, candidates often need to be adaptable, resourceful, and able to work effectively under pressure. Other important skills may include data analysis, project management, and strategic thinking.

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The sales and marketing industry is prevalent across various sectors, including financial services sector, technology industry, manufacturing sector, and more. Companies in these industries often require sales and marketing professionals with expertise in digital marketing, product development, and customer engagement.

For career development, a common progression path for sales and marketing professionals is to move from entry-level roles into senior positions, such as team leader or manager. With experience, candidates can also transition into specialist roles, such as brand management or digital marketing strategy. Furthermore, with ongoing education and training, sales and marketing professionals can stay up-to-date with the latest industry trends and technologies, positioning themselves for continued growth and advancement in their careers.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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