Job Description
About the Role
Hire Resolve, a prominent recruitment agency based in Cape Town, is seeking an experienced Key Account Specialist to join their client’s team. As a Key Account Specialist, you will play a crucial role in managing key client accounts and providing exceptional service to ensure client satisfaction and retention.
Key Responsibilities
- Conducting and managing relevant account meetings and generating supporting reports.
- Compiling monthly key accounts KPI packs to track performance metrics and goals.
- Developing a comprehensive understanding of key account needs to tailor solutions accordingly.
- Addressing and resolving key account issues and complaints promptly and effectively.
- Producing cost estimates for client requests to align with financial expectations.
- Anticipating changes and improvements within key accounts to proactively address their evolving needs.
- Facilitating communication between key accounts and internal teams to ensure seamless operations and service delivery.
- Strategically planning initiatives to enhance account results and foster long-term partnerships.
- Identifying new sales opportunities within existing accounts and collaborating with the Head of Customer to capitalize on them.
- Balancing key account requirements with operational capabilities and capacity to ensure sustainable service delivery.
- Actively participating in the production schedule of the Wadeville Fulfilment Warehouse by liaising directly with operational teams to meet key account objectives.
- Planning and presenting progress reports on account achievements and objectives to stakeholders.
- Conducting kit compilation checks and implementing changes to the production schedule as necessary.
- Managing Customer Experience (CE) trackers for relevant accounts to monitor satisfaction levels and performance metrics.
- Monitoring and managing the service email for designated accounts, ensuring timely and professional responses to inquiries and issues.
Requirements
- Previous experience in account management or customer service
- Strong interpersonal and communication skills
Qualifications
- Degree or Diploma in Finance, Business Management or similar
Salary & Benefits
Salary negotiable based on experience.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Sales/Marketing Jobs in Western Cape
In the Western Cape region of South Africa, the sales and marketing industry is dynamic and growing, driven by a thriving economy and increasing demand for products and services. Typically, roles in this field require a strong understanding of business principles, excellent communication skills, and the ability to work effectively with diverse stakeholders.
Generally, salaries for sales and marketing professionals in Western Cape can vary widely depending on factors such as experience, company size, and industry sector. For entry-level positions, broad salary ranges might include R300 000 – R500 000 per annum, while more senior roles could command salaries ranging from R600 000 – R1 million or more. However, it’s essential to note that these are general estimates, and actual salaries may differ significantly depending on individual circumstances.
Common skills for sales and marketing professionals in Western Cape typically include strong communication and interpersonal skills, a solid understanding of market trends and consumer behavior, and proficiency in digital marketing tools and platforms. Additionally, candidates often need to be adaptable, resourceful, and able to work effectively under pressure. Other important skills may include data analysis, project management, and strategic thinking.
The sales and marketing industry is prevalent across various sectors, including financial services sector, technology industry, manufacturing sector, and more. Companies in these industries often require sales and marketing professionals with expertise in digital marketing, product development, and customer engagement.
For career development, a common progression path for sales and marketing professionals is to move from entry-level roles into senior positions, such as team leader or manager. With experience, candidates can also transition into specialist roles, such as brand management or digital marketing strategy. Furthermore, with ongoing education and training, sales and marketing professionals can stay up-to-date with the latest industry trends and technologies, positioning themselves for continued growth and advancement in their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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