Cape Town: Operations Consultant | Travel Agency | Cape Town | Ss posted by HotelJobs

Operations Consultant | Travel Agency | Cape Town Kendrick Recruitment is currently seeking an Operations Consultant for a dynamic travel agency based in Cape Town. This hybrid role offers the opportunity to support both sales and operational teams while ensuring seamless and exceptional guest experiences ? Requirements: Passion for travel and knowledge of global destinations Strong attention to detail and organisational skills Ability to adapt to change and embrace new processes Excellent customer service and interpersonal skills Ability to remain calm and think quickly under pressure Desire to make exploring remote destinations accessible for guests 3 years experience in travel or customer service preferred but not essential Key Responsibilities: Qualify new enquiries before introducing them to the sales team Support the sales team with post-booking processes Liaise with supplier partners to maintain high service levels for guests Respond to guest enquiries and ensure a seamless pre-trip experience Collaborate with sales and finance teams to ensure all trip details are accurate and complete Ensure all recommended lodges, trips, and experiences meet brand standards Keep up to date with developments across destinations, including new properties, management changes, health advice, and flight connections Contribute to the ongoing development of the company brand and customer experience initiatives Package & Benefits: Salary: R25,000 R28,000 per month (Negotiable DOE) ? 21 days annual leave (increasing after three years) Day off on your birthday ? Generous maternity and paternity packages Travel credit on completion of five years employment Access to reduced rates at hotels and lodges across Africa, Asia, and Latin America ? Hybrid working environment with two office days per week To apply for the Operations Consultant position, please send your updated CV, reference letters, and qualifications Please note: Due to the high volume of applications, only candidates who meet the listed requirements will be contacted. If you do not hear from us within 7 working days, kindly consider your application unsuccessful.