Job Description
Project Coordinator
The Project Coordinator supports the planning, execution, and delivery of BPO projects and client campaigns. This role ensures timelines, resources, reporting, and communication streams are effectively coordinated across internal teams and clients. The Project Coordinator plays a key role in keeping projects on track, maintaining documentation, and supporting operational readiness.
Key Responsibilities
Project & Campaign Coordination
- Support end-to-end coordination of BPO projects and client campaigns.
- Assist with project plans, timelines, milestones, and deliverables.
- Track project progress and highlight risks, delays, and dependencies.
- Coordinate cross-functional teams including operations, QA, training, WFM, IT, and recruitment.
- Ensure project tasks are assigned and completed within deadlines.
Client & Stakeholder Support
- Support client onboarding and campaign launch activities.
- Prepare materials and schedules for client meetings (WBRs, MBRs, QBRs).
- Capture meeting minutes and track action items.
- Maintain regular communication with internal and external stakeholders.
- Support client reporting and status updates.
Operational Readiness
- Coordinate setup requirements for new campaigns (systems, dialers, access, scripts, training schedules).
- Liaise with training and QA teams to ensure readiness before go-live.
- Track hiring, training, and onboarding progress for new projects.
- Ensure SOPs and process documents are updated and distributed.
Reporting & Documentation
- Maintain project documentation, trackers, and dashboards.
- Compile performance and progress reports.
- Track KPIs, SLAs, and deliverables against targets.
- Maintain risk and issue logs with mitigation actions.
- Ensure document control and version management.
Process & Quality Support
- Assist with process improvement initiatives.
- Monitor adherence to project governance standards.
- Support audit and compliance documentation requirements.
- Help standardize templates and workflows.
Required Skills & Competencies
- Strong project coordination and administrative skills.
- Experience in BPO / call center / outsourcing environments.
- Excellent organizational and time management abilities.
- Strong stakeholder communication skills.
- Ability to manage multiple projects simultaneously.
- High attention to detail and follow-through.
- Problem-solving and risk awareness mindset.
- Ability to work in fast-paced, deadline-driven environments.
Technical Skills(
- Proficient in MS Office (Excel, PowerPoint, Word, Outlook).
- Experience with project tracking tools ( Monday.com, MS Project, Advantageous.
- Familiarity with BPO systems (CRM, dialers, ticketing tools) beneficial.
- Reporting and dashboard preparation skills.
Qualifications & Experience
- Diploma in Business Administration, Project Management, or related field. Advantageous
- 24 years experience in a BPO, contact center, or service delivery environment.
- Experience supporting projects, campaigns, or client implementations preferred.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Telecommunication Jobs in Western Cape
The telecommunication industry is a thriving sector in the Western Cape, South Africa, with a strong demand for skilled professionals to drive innovation and growth. Typically, job seekers in this field can expect to find employment opportunities across various sectors, including technology, financial services, and manufacturing. Generally, the industry is characterized by rapid technological advancements, which creates a need for professionals who can adapt and excel in fast-paced environments.
In terms of salary expectations, it’s common for telecommunication professionals in the Western Cape to earn broadly ranging salaries, with experienced candidates often commanding higher remuneration packages. Typically, starting salaries for entry-level positions range from R500 000 to R800 000 per annum, while senior roles can command salaries upwards of R1 million to R2 million per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these figures are general estimates and may vary significantly depending on individual circumstances.
Common skills required for telecommunication roles in the Western Cape include proficiency in programming languages such as Java, Python, or C++, as well as strong knowledge of networking protocols and software development methodologies. Additionally, many employers require candidates to possess excellent problem-solving skills, attention to detail, and effective communication abilities. Other valuable skills include experience with cloud-based technologies, data analytics tools, and Agile project management frameworks. In some cases, a degree in computer science or a related field may be preferred.
The telecommunication industry is diverse and encompasses various sectors, including the technology industry, financial services sector, and manufacturing sector. Financial institutions often require professionals to manage network security, while tech companies need skilled engineers to develop innovative solutions. In contrast, manufacturers rely on telecommunications experts to optimize their supply chains and logistics.
For those interested in pursuing a career in telecommunication, there are numerous opportunities for professional development. Many employers invest heavily in training and upskilling programs, which can help employees stay current with the latest technologies and industry trends. Additionally, certifications such as CompTIA Network+ or Cisco CCNA can demonstrate expertise and enhance job prospects. With experience, professionals can move into senior roles, taking on leadership positions or specializing in specific areas, such as network architecture or cybersecurity.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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