<p><strong>Luxury Hotel</strong> in <strong>Constantia, Cape Town</strong> is looking for a <strong>skilled </strong>and<strong> enthusiastic</strong> <strong>Hotel Receptionist </strong>to join their team.</p><p>If you have a warm <strong>personality</strong>, excellent<strong> communication skills</strong> and a commitment to providing <strong>memorable experiences</strong>, we invite you to apply and be a part of our prestigious establishment.</p><p><strong>Duties:</strong></p><p>Welcome guests with genuine warmth and professionalism, ensuring a positive and memorable check-in experience.</p><p>Efficiently handle guest reservations, check-ins, and check-outs, maintaining accuracy in all transactions.</p><p>Provide detailed information about the hotels amenities, services and local attractions to enhance guest experiences.</p><p>Respond promptly and courteously to guest inquiries, requests and concerns, resolving issues to ensure complete guest satisfaction.</p><p>Manage guest accounts, handling billing and payment processes accurately.</p><p>Collaborate closely with other hotel departments to coordinate guest services and special requests.</p><p>Maintain a well-organized and clean front desk area, creating a welcoming atmosphere for guests.</p><p>Uphold the hotels high standards of hospitality, professionalism, and guest engagement.</p><p><strong>Requirements:</strong></p><p>Grade 12</p><p>A formal hospitality qualification</p><p>Previous experience as a hotel receptionist or in a similar customer-facing role is preferred.</p><p>Exceptional communication and interpersonal skills, with a strong focus on guest service.</p><p>Proficiency in hotel management software and Microsoft Office applications.</p><p>Strong organizational abilities, attention to detail, and multitasking skills.</p><p>Positive attitude, adaptability, and willingness to exceed guest expectations.</p><p>Flexibility to work various shifts, including evenings, weekends, and holidays.</p>