Cape Town Region: Assistant Reservations Manager | Luxury Property Group | Cape Town | Ls posted by Kendrick Recruitment

March 17, 2026 Jobs in Cape Peninsula

Kendrick Recruitment

Western Cape

Catering / hospitality

Job Description

About the Role

Kendrick Recruitment is currently seeking an experienced and proactive Assistant Reservations Manager to join a prestigious Luxury Property Group in Cape Town. This role combines hands-on travel design, team supervision, systems governance, and commercial accountability, ensuring operational efficiency, service excellence, and consistent brand delivery across all markets.

Key Responsibilities

Travel Design & Guest Experience Research, design, and curate high-end itineraries for B2B and B2C guests
Support Travel Designers in crafting seamless, guest-focused journeys across all properties
Maintain expert knowledge of destinations and third-party products
Review complex or high-value bookings for feasibility and guest alignment
Identify upsell and cross-sell opportunities
Approve discretionary discounts within authorised thresholds
Step into full managerial capacity in absence of Head of Reservations
Collaborate with Operations and other teams to ensure seamless guest experiences
Book domestic and international flights and third-party services
Manage peak period inventory strategically
Booking Performance & Revenue Integrity
Monitor booking pace, occupancy levels, and peak availability
Support tactical offers and ensure correct application
Track cancellation trends and implement mitigation strategies
Ensure rate integrity and compliance with discount policies
Participate in commercial reviews and provide operational insights
Support departmental revenue targets
Team Leadership & Development
Supervise, mentor, and motivate the Reservations team
Conduct quality control audits on bookings and communications
Provide structured coaching and feedback to Travel Designers
Assist with onboarding and probation processes
Implement training plans and calendars
Manage team scheduling for adequate coverage
Handle escalated guest or agent matters professionally
Systems & Process Governance
Ensure accurate use of reservation systems, CRM, and booking platforms
Maintain CRM hygiene and pipeline tracking
Oversee rate loading accuracy across systems and third-party platforms
Identify system inefficiencies and recommend improvements
Implement SOPs and operational standards
Support automation and process improvement initiatives
Financial & Compliance Oversight
Ensure timely follow-up of deposits and outstanding payments
Monitor upcoming payments and support team accountability
Liaise with Finance on reconciliations and queries
Support margin awareness and responsible discount application
Assist in preparing weekly and monthly performance reports
Customer Retention
Monitor itineraries and handle travel-related issues
Manage customer complaints efficiently and ensure timely resolution
Follow up with guests during and after travel experiences

View Job Durban: TECHNICAL SALES REPRESENTATIVE (KWAZULU-NATAL) posted by The Recruitment Pig

Requirements

Demonstrated experience in a comparable leadership role within luxury hospitality, safari, or high-end travel
Excellent written and verbal communication skills
Proven accuracy and attention to detail
Motivated to meet and exceed sales and performance goals
Strong negotiation, planning, and organisational skills
Creative, initiative-driven, and solutions-focused
Team player with a positive and approachable attitude
Ability to build relationships with diverse clients and cultures
Proficiency in Microsoft Office Suite (Outlook, Excel, Word)
Knowledge of Res Request, Safari Portal, and HubSpot advantageous

Qualifications

Formal education/certifications not specified

Salary & Benefits

R37,000 – R40,000 DOE

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

View Job Boksburg: Restaurant Manager - Boksburg posted by Restaurant Careers

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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