Job Description
Liaise with the Reservations Manager on booking issues, managing all the changes and adding any developments to the booking to ensure that the client’s trip is booked and planned perfectly.
Build relationships with operations specialists based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarisation trips.
Ensuring all relevant systems are updated.
Handle Accommodation, transfer & touring bookings.
Ensure all booking details pull through accordingly once confirmation emails are received, i.e., flight details, times, hotels, guides.
Ensure all relevant paperwork, including relevant paperwork for guides is provided for ahead of time, i.e., guide itinerary, guide budget sheet, feedback forms and vouchers etc.
Handle queries from Agents, Direct clients on various matters i.e., activities, routes, restaurants, vehicles, sites and/or lost items.
Maintain booking files including agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover / summary and ensure all documents are in order.
Requirements:
Matric certificate
Tertiary certificate in Travel & Tourism/hospitality is advantageous.
2 years’ experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
In depth knowledge of South Africa, specifically Cape Town, Garden Route & Safari Destinations and Southern Africa.
Personal or educational travel experience in the above areas advantageous.
Computer Literate (Microsoft Office: Outlook, Teams, Excel and Word)
Proven English literacy.
Working knowledge of TourPlan and WETU or similar booking/operating system.
Excellent attention to detail.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Retail Management Jobs in Western Cape
The retail management position is a crucial role in the Western Cape’s job market, particularly in industries such as tourism and hospitality, where consumers often prioritize experiential shopping experiences. Generally, retailers in this region focus on providing excellent customer service, managing inventory levels, and maintaining store appearance to drive sales and profitability. Typically, retail management roles involve overseeing daily operations, supervising staff, and implementing marketing strategies to attract customers.
In terms of compensation, salary ranges for retail managers in the Western Cape vary widely depending on factors such as experience, company size, industry sector, and location. While broad estimates suggest that retail managers can expect annual salaries ranging from R400 000 to R800 000 or more, it is essential to note that actual salaries may differ significantly based on individual circumstances. For example, managers in larger companies or those with extensive experience may earn higher salaries than their smaller company counterparts.
Common skills required for retail management roles include excellent leadership and communication skills, the ability to motivate and manage staff, proficiency in point-of-sale systems and inventory management software, basic knowledge of finance and accounting principles, and the capacity to adapt to changing market trends. Additionally, many retailers in this region place a strong emphasis on customer service and sales techniques, such as negotiation and persuasion.
The Western Cape is home to various industries that commonly employ retail managers, including financial services, technology, and manufacturing sectors. Retailers in these industries often need skilled managers who can effectively manage day-to-day operations, train staff, and drive sales growth. Furthermore, many retailers are expanding their e-commerce capabilities, creating opportunities for managers with experience in digital marketing and online retailing.
For those interested in pursuing a career in retail management, there are various development opportunities available. Typically, aspiring managers begin by working as sales associates or stockroom assistants before moving into more senior roles. Many retailers also offer training programs and mentorship schemes to help employees develop the skills they need to succeed in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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