Job Description
About the Role
The Prestige Cosmetics Group, a subsidiary of CAVI Brands, is seeking an experienced and ambitious individual to join their Johannesburg team as a Counter Manager for Chanel at the V&A Waterfront. As a key member of the sales team, you will be responsible for driving sales, motivating, training, and coaching your colleagues to achieve exceptional results while maintaining high standards of brand image and awareness.
Key Responsibilities
- Achieve counter sales targets
- Drive achievement of sales targets for team (weekly and monthly)
- Event planning identified, arranged and co-ordinated within store to drive sales targets (2 events per month)
- Increase Ranking in store
- Monitor monthly performance axes split/slow lines and determine suitable actions to address problems
- Achieve a minimum IPT of 2.5
- Drive brand incentives to achieve targets
- Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
- Merchandising of stock according to merchandising guidelines
- Submit competitor analysis reports to RDM
- Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof
- Identify and plan supplies and counter tools for counter for the month and ensure orders are placed timeously
- Know your stock versus tester ratio to ensure that you merchandise and sell accordingly
- Identify maintenance issues and snags and ensure these are resolved
- Ensure client experience standards are upheld and reinforced
- Build in-store relationships with all levels of store management
- CRM Management oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients
- Oversee BCs communication to customers to ensure recruitment and retention
- Drive increased customer data base (attraction of NEW customers)
- Manage in store customer complaints or concerns
- Provide feedback to RDMs regarding any customer issues or feedback within 24 hours
- Daily, weekly, monthly sales tracking sheets completed and submitted to RDM
- Weekly and Monthly top 5 competitors submitted to RDM
- Analyse sales and competitor reports to identify trends and sales opportunities
- Counter schedules set to meet staffing needs
- Manage leave applications
- Submit claim forms for overtime, night work (holidays etc.)
- Counter checklist submitted weekly to RDM
- Submit counter event report including photographs to RDM
- Assist the RDM in the recruitment of new team members
- Induct new staff members
- Identify training needs for team members
- Coach, train and oversee the development of team members
- Attend classroom training and ensure that staff apply this ongoing learning on counter
- Submit role play and coaching tracking forms monthly to RDM
- Oversee and drive a healthy team moral and culture
- Manage conflict on counter
- Ensure sufficient staffing requirements
- Conduct weekly team meetings for on-going communication
- Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained
- Maintain records of all EMTs and report back to RDM monthly
- Monitor impact of EMTs on counter
- Formally review job performance for all employees quarterly and annually and maintains written records of such meetings
- Conduct monthly one on ones with sales team to address performance (good and poor) in a formal meeting and submit a written report to RDM
- Conduct monthly one on ones with Make Up artist in order to ensure efficient management of the makeup axis and submit a written report to RDM and Training Manager
Requirements
- Matric certificate
- At least 3 years retail and cosmetics experience
- Previous in store Counter Manager experience
- Certificate in Beauty/Make-Up is advantageous
Salary & Benefits
Not mentioned
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Sales Jobs in Western Cape
The sales industry in Western Cape is typically characterized by a competitive job market, with a high demand for skilled professionals who can drive revenue growth and build strong relationships with clients. Generally, the job market trends in this field are influenced by the overall economic climate and the specific needs of various industries.
In terms of salary expectations, it’s common to find sales positions paying salaries that range from around R300 000 to R600 000 per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these are broad estimates, and actual salaries can vary significantly based on individual circumstances.
Typically, a successful sales professional in Western Cape should possess a range of skills, including strong communication and interpersonal skills, the ability to build rapport with clients and colleagues alike, and a solid understanding of marketing principles and product knowledge. Common skills also include negotiation and closing techniques, sales strategy development, and data analysis and reporting. Additionally, proficiency in Microsoft Office and CRM software is often an added advantage.
The technology industry, financial services sector, and manufacturing sector are among the most common industries that employ sales professionals in Western Cape. Other sectors, such as healthcare and education, also have a presence of sales roles.
In terms of career development, sales professionals in Western Cape can expect to progress through various stages, from entry-level sales positions to senior account management or sales leadership roles. Opportunities for training and professional development are often available, including sales certifications, product knowledge updates, and industry-specific conferences. As experience grows, so does the scope of responsibilities, with sales professionals taking on more complex sales strategies, managing larger client portfolios, and contributing to sales team performance metrics.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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