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Cape Town Region: Customer Service Representative – Luxury Property Collection – Cape Town | Lb posted by Kendrick Recruitment

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Job Description

About the Role

Kendrick Recruitment is excited to be recruiting for a prestigious luxury property collection in Cape Town. They are seeking a friendly, professional and highly organised Customer Service Representative to provide exceptional support to guests, owners, and internal teams.

Key Responsibilities

  • Provide first-class customer service to guests and property owners
  • Handle enquiries via phone, email, and in person with professionalism and warmth
  • Support check-ins and check-outs, including occasional evenings/weekends
  • Maintain accurate records of bookings, communications, and guest preferences
  • Liaise with internal departments to ensure seamless guest experiences
  • Resolve guest queries or complaints quickly and efficiently
  • Uphold brand standards and ensure the highest levels of customer satisfaction

Requirements

  • Previous customer service experience, preferably in luxury hospitality or property management
  • Excellent communication and interpersonal skills
  • Highly organised, detail-oriented, and solutions-focused
  • Friendly, approachable, and confident dealing with high-end clientele
  • Ability to work flexible hours for check-ins when required

Qualifications

  • Formal education/certifications not specified.

Salary & Benefits

  • Competitive salary: R14,000 – R17,000

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

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Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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