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Cape Town Region: General Manager (Serviced Apartments) – Cape Town posted by Phoenix Recruitment

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Job Description

About the Role

We are seeking an experienced General Manager to oversee the day-to-day operations of our serviced apartments in Cape Town, ensuring exceptional guest experiences and property performance that aligns with our brand’s strategic objectives.

Key Responsibilities

  • Manage daily operations of assigned properties, including check-ins, housekeeping, maintenance, and common area management.
  • Implement operational strategies that align with company goals, ensuring optimal property performance and guest satisfaction.
  • Foster a culture of excellence, teamwork, and innovation among on-site teams.
  • Manage property-level budgets, controlling expenses while identifying revenue-generating opportunities.
  • Support the achievement of free cash flow targets by optimising resources and managing costs.
  • Ensure compliance with all regulatory requirements and the group’s operational standards.
  • Develop and execute preventative maintenance schedules to minimise downtime and complaints.
  • Lead, mentor, and evaluate operational staff, fostering a culture of accountability, teamwork, and continuous improvement.
  • Implement training programs to enhance staff capabilities, focusing on service excellence and problem-solving.
  • Build relationships with building managers, contractors, and local businesses to enhance operational efficiency and guest experiences.

Requirements

  • Grade 12 Diploma or Degree in Hospitality Management or Business Administration
  • A minimum of 7 years of hospitality experience with at least 2 years’ experience in Senior Management
  • Familiarity with PMS, POS, and revenue management systems
  • Valid driver’s license and ability to work flexible hours, including weekends

Qualifications

  • No formal qualifications mentioned.

Salary & Benefits

  • Salary details not specified.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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