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Cape Town Region: Groups Reservationist posted by Tanya Serra Food, Wine, Hospitality Recruitment

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Job Description

About the Role

The Groups Reservationist is responsible for efficiently handling and coordinating group, conference, series, and tour bookings across a multi-property hospitality collection. This position requires strong attention to detail, excellent organisational skills, and the ability to manage multiple group bookings while maintaining high service standards and commercial accuracy.

Key Responsibilities

  • Manage group, conference, and series reservations from initial enquiry through to confirmation and arrival.
  • Load, update, and maintain group bookings accurately on the PMS.
  • Prepare and issue quotations, confirmations, and contracts in line with approved rates and policies.
  • Manage rooming lists, cut-off dates, allotments, amendments, and special requirements.
  • Act as the key liaison between Reservations, Sales, Front Office, Finance, and Operations.
  • Ensure all operational departments receive complete and accurate group information timeously.
  • Communicate changes, cancellations, and updates clearly to internal teams and clients.
  • Apply correct billing instructions, deposits, and payment terms.
  • Liaise with Finance regarding proformas, invoicing, and outstanding payments.
  • Maintain accurate group data and documentation on reservation systems.
  • Monitor pick-up, cut-off dates, and release periods in line with policy.

Requirements

  • Experience Minimum 2–3 years’ experience in hotel, lodge, or resort reservations.
  • Proven experience handling group and series bookings.
  • Experience working within a multi-property or high-volume environment advantageous.
  • Familiarity with PMS systems (Opera, Protel, MEWS or similar).

Qualifications

(No qualifications mentioned in the original job description)

Salary & Benefits

Salary details not specified in the original job description.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Admin / clerical / secretarial Jobs in Western Cape

In the Western Cape, South Africa, administrative and clerical roles are a common sight across various industries. Typically, these positions are found in offices, where employees provide administrative support to teams, manage day-to-day operations, and maintain accurate records. Generally, this field is considered stable, with demand for skilled administrators continuing to grow.

When it comes to salary expectations, it’s essential to note that salaries can vary widely depending on factors like experience, company size, and industry sector. A broad range for an entry-level administrative position in the Western Cape would typically be between R300 000 to R500 000 per annum, although this figure may not reflect actual salaries at specific companies. Experienced administrators can expect higher earnings, often falling within a salary bracket of R600 000 to R1 200 000 per annum.

Common skills required for administrative and clerical roles include proficiency in Microsoft Office software, excellent communication and organisational skills, attention to detail, and the ability to maintain confidentiality. Other essential skills often include basic bookkeeping and accounting knowledge, as well as experience with human resources management systems. In some cases, experience with project management tools or language skills (e.g., Afrikaans, English, isiXhosa) may be beneficial for administrative roles in certain industries.

These types of roles can be found across a range of sectors, including financial services, technology, manufacturing, and public administration. The demand for skilled administrators is often driven by the need for efficient operations and effective communication within these sectors.

Career progression opportunities for administrative and clerical staff are varied, with many employees moving into supervisory or management positions over time. Others may choose to specialise in a particular area of administration, such as human resources or financial administration, or pursue further education to transition into related roles like accounting or business studies. With experience and skills development, administrators can advance their careers and take on more senior roles within organisations.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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