Cape Town Region: Guest Liaison / Concierge Relief – Exclusive Luxury Five Star Property, Cape Town posted by Cedrus Libani Recruitment Agency Ltd

About the Role

Cedrus Libani Recruitment Agency Ltd is seeking a polished, insightful and service-driven Guest Liaison with proven concierge experience to deliver personalized, seamless and unforgettable guest journeys at our exclusive luxury five-star property in Cape Town. As a key front-of-house ambassador, you will manage guest interactions, coordinate internal departments, and provide elevated concierge support that reflects the absolute best of Cape Town.

Key Responsibilities

• Deliver warm, intuitive, and highly personalized service from pre-arrival through to departure.
• Maintain exceptional administrative standards, updating reservations, profiles, and guest correspondence accurately and timeously.
• Liaise with guests according to the service, communication and turnaround standards set out by the Concierge Department.
• Understand guest preferences in advance and ensure these are shared with relevant departments to create tailored experiences.
• Provide informed, up-to-date recommendations on Cape Town’s restaurants, events, exhibitions, cultural highlights, activities, and seasonal happenings.
• Make and manage bookings for dining, tours, activities, transportation, wellness and special events with efficiency and precision.
• Curate personalized itineraries and offer thoughtful, relevant alternatives when availability changes or guest needs shift.
• Contribute to memorable touches through bespoke amenities, gifting and tailored surprises based on guest preferences.
• Build and maintain strong relationships with key suppliers, restaurants, guides, and service partners to secure premium access for guests.
• Manage guest requests with professionalism, urgency, and a solutions-oriented mindset.
• Ensure guest profiles in Opera are updated meticulously, including preferences, past experiences, and repeat-stay information.

Requirements

• Proven concierge experience within a luxury (5-star) hospitality environment.
• Excellent administrative skills, with strong accuracy, organization, and follow-through.
• Deep knowledge of Cape Town’s dining, culture, arts, events, exhibitions, wine regions, and activities.
• Naturally anticipatory – able to understand guests’ needs instinctively and deliver unique recommendations and relevant alternatives.
• Warm, articulate communicator with confidence engaging discerning international guests.
• Highly organized with exceptional attention to detail and the ability to multitask under pressure.

Qualifications

• Formal Hospitality Qualification advantageous.