Cape Town Region: Hotel Manager posted by MORE Collection Ltd

About the Role

Cape Cadogan, a sophisticated and soulful boutique hotel in the heart of Cape Town, is seeking a dynamic and experienced Hotel Manager to lead the day-to-day operations. The ideal candidate will ensure exceptional guest service, operational excellence, and team engagement, while maintaining the hotel’s reputation for warm hospitality and refined luxury.

Key Responsibilities

• Oversee all hotel departments including Front Office, Housekeeping, Food & Beverage, and Maintenance.
• Ensure smooth daily operations and uphold brand standards across all touchpoints.
• Monitor and manage guest feedback, ensuring swift resolution of issues and continuous improvement.
• Foster and maintain a strong and collaborative working relationship with the team at Upper Union, Cape Cadogan’s preferred dining partner.
• Lead, mentor, and motivate department heads and their teams, fostering a culture of accountability, service excellence, and teamwork.
• Conduct regular performance reviews and support training initiatives.
• Champion a personalized guest experience that reflects Cape Cadogan’s unique character, engaging with guests regularly to ensure satisfaction and build relationships.
• Implement initiatives to enhance guest loyalty and repeat business.
• Assist the General Manager with budgeting, forecasting, and cost control, monitoring revenue streams and identifying opportunities for growth and efficiency.
• Ensure compliance with health, safety, and legal standards.
• Collaborate with the General Manager on strategic planning and execution, contributing to marketing, sales, and brand initiatives.
• Represent the hotel in the absence of the General Manager.

Requirements

• Minimum 5 years’ experience in a senior hotel operations role, preferably in a boutique or luxury environment.
• Strong leadership and interpersonal skills.
• Proven ability to manage teams and deliver exceptional guest service.
• Financial acumen and operational savvy.
• Excellent communication and problem-solving abilities.
• Hospitality qualification or relevant tertiary education preferred.

Qualifications

• Formal education/certifications (e.g., hospitality qualification) are preferred, but not mandatory.

Salary & Benefits

• The salary for this role is negotiable based on experience.