Job Description
About the Role
We are seeking a dynamic and experienced Hotel Manager to lead the day-to-day operations of Cape Cadogan, a sophisticated and soulful boutique hotel in the heart of Cape Town. As the face of our hotel, you will be responsible for ensuring exceptional guest service, operational excellence, and team engagement, while upholding our reputation for warm hospitality and refined luxury.
Key Responsibilities
- Oversee all hotel departments including Front Office, Housekeeping, Food & Beverage, and Maintenance.
- Ensure smooth daily operations and uphold brand standards across all touchpoints.
- Monitor and manage guest feedback, ensuring swift resolution of issues and continuous improvement.
- Foster and maintain a strong and collaborative working relationship with the team at Upper Union, Cape Cadogan’s preferred dining partner.
- Lead, mentor, and motivate department heads and their teams, fostering a culture of accountability, service excellence, and teamwork.
- Conduct regular performance reviews and support training initiatives.
- Champion a personalized guest experience that reflects Cape Cadogan’s unique character, engaging with guests regularly to ensure satisfaction and build relationships.
- Implement initiatives to enhance guest loyalty and repeat business.
- Assist the General Manager with budgeting, forecasting, and cost control, monitoring revenue streams and identifying opportunities for growth and efficiency.
- Ensure compliance with health, safety, and legal standards.
- Collaborate with the General Manager on strategic planning and execution, contributing to marketing, sales, and brand initiatives.
- Represent the hotel in the absence of the General Manager.
Requirements
- Minimum 5 years’ experience in a senior hotel operations role, preferably in a boutique or luxury environment.
- Strong leadership and interpersonal skills.
- Proven ability to manage teams and deliver exceptional guest service.
- Financial acumen and operational savvy.
- Excellent communication and problem-solving abilities.
- Hospitality qualification or relevant tertiary education preferred.
Qualifications
- Formal education/certifications (Bachelor’s, LLB, Matric, etc.) not specified.
Salary & Benefits
- Salary details not specified in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Western Cape
The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.
Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.
Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.
The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.
For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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