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Cape Town Region: Hotel Receptionist posted by SimplyHRP

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Job Description

REQUIREMENTS: • As least two years’ experience in the Hotel industry, in a similar position • Computer literate • Front Office and Cashiering experience, an advantage • Excellent knowledge of Microsoft Office • Fluent in English • Display a high level of emotional intelligence and be well groomed. • Customer orientation, professional charm and sophistication is an advantage • Ability to work shifts and occasional overtime QUALIFICATIONS: • Minimum Std. 10 (Grade 12) • Hospitality Management Diploma or equivalent qualifications advantageous KEY RESPONSIBILITIES: • To ensure that all guests are checked in and out in a professional, efficient and courteous manner and maintain a high standard of personal service with all customers, internal and external as well as public areas surpassing those as set out by The Hotel. • Ensuring that Front Office policies and procedures regarding front desk procedures, switchboard duties, handling incoming messages, mail, deliveries, packages etc. are strictly adhered to. • Dealing with all guest queries regarding bookings, in house queries, payments and after departure services. • To assist the Sales & Marketing department in promoting and selling the hotel & the facilities to prospective guests. • Ensuring effective communication from the reception department to all operational departments. • To make reservations in the absence of the Reservations department and after hours. • To be fully aware of the trends in the industry and make suggestions for the improvement of the running of the Front Desk. • To assist as far as possible with the induction and training of new staff members and students. To carry out duties that the Front Office & Rooms Division Manager’s may require from time to time.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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