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Cape Town Region: Operations Consultant: Indexing posted by Sygnia Asset Management

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Job Description

About the Role

Sygnia Asset Management is seeking a detail-oriented and efficient Indexer to join our team in Cape Town. As an Indexer, you will be responsible for indexing information and integrating it into our workflow systems, ensuring that all data is properly categorized, searchable, and accessible.

Key Responsibilities

  • Working in a LISP environment administration
  • Indexing incoming emails to ensure proper categorisation and easy retrieval within our email management system
  • Analyzing and indexing of all incoming documents timeously within the agreed Service Level Agreement
  • Splitting incoming documents received before indexing
  • Accurately inputting case data into a central case management system
  • Managing undelivered emails
  • Investigating and resolving items not indexed within the Service Level Agreement
  • Collaborating with Retail operations team and Client Service Team
  • Working with IT and systems teams to ensure email indexing tools and software are effectively configured and performing optimally
  • Maintaining good internal department relationships for maximum support collaboration
  • Understanding and adhering to policies, standards, and procedures applicable to the role
  • Monitoring workflow processes to identify potential bottlenecks and recommending improvements
  • Reporting findings to Retail Manager for discussion and resolution
  • Assisting in training and onboarding new team members in case indexing procedures and workflow systems
  • Maintaining timing standards and reporting anomalies to Line manager for investigation
  • Ensuring all case data is properly stored, archived, or disposed of according to company policies and compliance requirements
  • Maintaining a healthy team spirit by assisting peers where needed

Requirements

  • Post Matric 1 year experience of data capturing or in administration
  • Excellent written and verbal communication skills
  • Strong working knowledge of word processing and spreadsheets (Microsoft office)
  • Product knowledge of Lisp and Retirement Products
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Qualifications

None mentioned in the original job description.

Salary & Benefits

Salary details not mentioned in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Admin / clerical / secretarial Jobs in Western Cape

In the Western Cape, South Africa, administrative and clerical roles are a common sight across various industries. Typically, these positions are found in offices, where employees provide administrative support to teams, manage day-to-day operations, and maintain accurate records. Generally, this field is considered stable, with demand for skilled administrators continuing to grow.

When it comes to salary expectations, it’s essential to note that salaries can vary widely depending on factors like experience, company size, and industry sector. A broad range for an entry-level administrative position in the Western Cape would typically be between R300 000 to R500 000 per annum, although this figure may not reflect actual salaries at specific companies. Experienced administrators can expect higher earnings, often falling within a salary bracket of R600 000 to R1 200 000 per annum.

Common skills required for administrative and clerical roles include proficiency in Microsoft Office software, excellent communication and organisational skills, attention to detail, and the ability to maintain confidentiality. Other essential skills often include basic bookkeeping and accounting knowledge, as well as experience with human resources management systems. In some cases, experience with project management tools or language skills (e.g., Afrikaans, English, isiXhosa) may be beneficial for administrative roles in certain industries.

These types of roles can be found across a range of sectors, including financial services, technology, manufacturing, and public administration. The demand for skilled administrators is often driven by the need for efficient operations and effective communication within these sectors.

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Career progression opportunities for administrative and clerical staff are varied, with many employees moving into supervisory or management positions over time. Others may choose to specialise in a particular area of administration, such as human resources or financial administration, or pursue further education to transition into related roles like accounting or business studies. With experience and skills development, administrators can advance their careers and take on more senior roles within organisations.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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