Job Description
About the Role
We are seeking a Quality Assurer to join our team at FinChoice, where you will play a crucial role in ensuring that our consultants adhere to the required standards of legal compliance, business process rules, and customer engagement. As a Quality Assurer, you will be responsible for monitoring and analyzing sales and service interactions between consultants and customers to identify areas for improvement.
Key Responsibilities
- Monitor and analyze sales and service interactions between consultants and customers
- Coordinate with managers and supervisors to ensure that appropriate numbers of calls are audited monthly
- Conduct audits on recorded calls to ensure that the required standards in terms of legal compliance, business process rules, and customer engagement are met
- Provide feedback to consultants regarding their performance (both quality and performance)
- Identify training, coaching, or other actions that may be required
- Monitor overall performance of individual consultants and teams to track performance against required standards
Requirements
- 4 years of Customer Service / Support / Sales/ Insurance/ Quality Assurance experience in a Contact Centre Environment
- Specific knowledge of the products and services offered by FinChoice
- Specific knowledge of the computer systems and software used by FinChoice to process transactions
Qualifications
- Grade 12 / Matric or equivalent
- Tertiary education Certificate or Diploma of studies not less than 6 months at an accredited learning institution
Salary & Benefits
Competitive compensation and benefits within a purpose-led, growth-focused organization.
[DO NOT include any additional information]
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Sales Jobs in Western Cape
The sales industry in Western Cape is typically characterized by a competitive job market, with a high demand for skilled professionals who can drive revenue growth and build strong relationships with clients. Generally, the job market trends in this field are influenced by the overall economic climate and the specific needs of various industries.
In terms of salary expectations, it’s common to find sales positions paying salaries that range from around R300 000 to R600 000 per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these are broad estimates, and actual salaries can vary significantly based on individual circumstances.
Typically, a successful sales professional in Western Cape should possess a range of skills, including strong communication and interpersonal skills, the ability to build rapport with clients and colleagues alike, and a solid understanding of marketing principles and product knowledge. Common skills also include negotiation and closing techniques, sales strategy development, and data analysis and reporting. Additionally, proficiency in Microsoft Office and CRM software is often an added advantage.
The technology industry, financial services sector, and manufacturing sector are among the most common industries that employ sales professionals in Western Cape. Other sectors, such as healthcare and education, also have a presence of sales roles.
In terms of career development, sales professionals in Western Cape can expect to progress through various stages, from entry-level sales positions to senior account management or sales leadership roles. Opportunities for training and professional development are often available, including sales certifications, product knowledge updates, and industry-specific conferences. As experience grows, so does the scope of responsibilities, with sales professionals taking on more complex sales strategies, managing larger client portfolios, and contributing to sales team performance metrics.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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