Cape Town Region: Reservations Manager – Cape Town Airport Hotel posted by Cedrus Libani Recruitment

RESERVATIONS MANAGER – CAPE TOWN AIRPORT HOTEL Position Overview: We are seeking an experienced Reservations Manager to lead our reservations team and optimize booking operations. The ideal candidate will be a proactive, detail oriented professional with a strong understanding of hotel reservation systems, revenue management, and guest relations. Key Responsibilities: • Oversee daily operations of the reservations department, ensuring high levels of e:iciency and accuracy. • Manage reservations staff, including training, scheduling, and performance management. • Monitor room inventory, rates, and availability to maximize revenue. • Implement strategies to increase bookings across all channels (direct, OTA, corporate, and group bookings). • Maintain excellent relationships with guests, addressing inquiries and resolving issues promptly. • Generate regular reports on reservations, occupancy, and revenue metrics. • Collaborate with front office, sales, and marketing teams to ensure seamless guest experiences. Requirements: • Minimum of 3–5 years’ experience in hotel reservations management or similar role. • Strong knowledge of property management systems (PMS) and online booking platforms. • Excellent communication, leadership, and organizational skills. • Analytical mindset with attention to detail and revenue optimization experience. • Ability to work in a fast-paced environment, including weekends and holidays as needed. What We Offer: • Competitive salary and benefits package • Opportunities for career growth in a dynamic hospitality environment • A supportive, team-oriented workplace • Employee discounts and wellness initiatives