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Cape Town Region: Returns/Customer Complaints Supervisor posted by Pepkor Lifestyle

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Job Description

Job Purpose Perform a supervisory function to efficiently resolve customer complaints and coordinate collections, deliveries and exchanges for the Service Centre. To manage and control damaged stock in the Service Centre in a cost effective manner. Education and Experience: Grade 12 with 3 5 years experience in dealing with customer complaints, warehousing and stock management. Required Job Competencies: Supervises general administration, processing and data capturing for Damaged Stock Supervises general administration, processing and data capturing for Returns and Customer Complaints Executes Service Centre stock control and safekeeping practices Deals with internal and external customers in a customer-centric manner Human Resources Ability to multi-skill across departments where and when required Key Responsibilities Products and services knowledge Administrative experience SAP systems competency Warehouse safety / responsible care Warehouse knowledge and experience MS Excel MS Word Indepth knowledge of JD Group and Service Centre policies, practices, processes and systems Understanding of the JD Group operating model Express and implied ethical responsibilities Complaints management Resolution skills Warehousing stock controls Judgement and decision making Computer / SAP competency Records maintenance Administrative skills Numeracy and literacy skills Communication E-mail communication skills Integrity and Values Customer Orientation Emotional Maturity Engaging diversity Personal resilience Attention to detail Effective Human Resource management Sense of urgency

How to Apply

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About Transport / logistics / warehouse Jobs in Western Cape

The transport, logistics, and warehouse sector in the Western Cape is a vital component of the region’s economy, often playing a crucial role in the supply chain management of various industries. Typically, this field is characterized by high demand for skilled workers, driven by the growth of e-commerce and international trade. Generally, professionals with expertise in this area can expect a competitive job market with opportunities for career progression.

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In terms of salary expectations, it’s common to see broad ranges varying between R400 000 to R700 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are approximate and may not reflect actual salaries in specific roles or companies. Typically, senior positions with specialized skills, such as logistics management or supply chain optimization, command higher remuneration packages.

Common skills required for transport, logistics, and warehouse roles include proficiency in transportation management systems (TMS), experience with inventory management software, knowledge of warehousing regulations, strong analytical and problem-solving abilities, excellent communication skills, physical stamina to perform manual tasks, and the ability to work effectively in a team environment. These skills are often developed through formal education or on-the-job training, but many employers also place significant emphasis on continuous professional development.

The transport, logistics, and warehouse sector is commonly found in various industries, including manufacturing, retail, e-commerce, and financial services. Companies in these sectors often require skilled professionals to manage their supply chains, handle inventory, and coordinate transportation. Typically, opportunities for career progression exist within these industries, with potential career paths including management roles, operations management, or specialized consulting positions.

Career development opportunities are available through various routes, such as pursuing higher education qualifications, obtaining industry-specific certifications, or taking on leadership roles within the company. Many employers also offer training programs and mentorship schemes to support the growth of their employees. By developing relevant skills and staying up-to-date with industry trends, job seekers in this field can expect a rewarding career with opportunities for professional growth and development.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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