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Cape Town Region: Zmo 18008 – Assistant Front Office Manager posted by Professional Career Services

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Job Description

About the Role

Our client, a reputable hotel in Cape Town, is seeking an Assistant Front Office Manager to support the leadership of their front office team. They are looking for a motivated individual with strong organizational, communication, and customer service skills.

Key Responsibilities

  • Oversee front office administrative functions, ensuring accuracy, efficiency, and compliance with hotel standards and procedures
  • Maintain exceptional customer service levels when implementing front office action plans, schedules and systems
  • Handle guest liaison with professionalism, providing prompt responses, thorough follow-up and anticipating guest needs
  • Actively promote and support food and beverage initiatives to enhance the guest experience
  • Apply and interpret human resource policies and legislative requirements for effective implementation
  • Manage room inventory with careful adherence to checklists and established systems
  • Collaborate across departments and contribute individually to uphold high-quality service standards

Requirements

  • Matric (NQF Level 4) with strong numeracy and English communication skills (verbal and written)
  • Diploma or equivalent qualification from a recognised hotel or tourism school
  • At least 2 years’ supervisory or management experience in a front-of-house environment

Qualifications

  • No specific qualifications mentioned

Salary & Benefits

  • Medical Aid contribution
  • Provident Fund

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

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Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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