Job Description
Reservations Manager | Luxury Hotel | Cape Town
Salary: R40,000 R45,000 (Negotiable depending on experience) | Live-in position
Kendrick Recruitment is currently seeking an experienced Reservations Manager to join a prestigious luxury hotel group based in Cape Town. This is a key leadership role responsible for overseeing the full reservations function, ensuring a seamless booking process, maximizing revenue, and delivering a superior guest experience.
Minimum Experience and Qualifications:
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Tertiary qualification, preferably in Hospitality Management or a related field
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Minimum 7 years of experience in the hospitality industry, with at least 2 to 3 years in a similar reservations management role at a five-star property
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Strong operational and technical knowledge of reservation systems
Key Responsibilities:
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Oversee daily operations of the reservations department to ensure efficient, accurate bookings
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Manage a team of reservation agents, offering support, training, and guidance
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Maintain a well-organized and efficient administrative system within the department
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Ensure accurate guest database management for effective communication and guest history tracking
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Take full accountability for the performance of reservations across all properties
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Ensure smooth and error-free use of the reservation systems, including data input, updates, and reporting
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Handle guest inquiries, resolve booking issues, and ensure guest satisfaction
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Implement strategies to optimize occupancy and maximize revenue
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Assist the Group Revenue Manager with daily tasks and departmental reporting
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Monitor and analyze reservation trends, providing regular reports to management
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Communicate current promotions, packages, and booking incentives across all relevant departments
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Collaborate with internal and external departments to ensure a cohesive guest journey
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Stay updated with industry trends, tools, and best practices to drive continuous improvement
Ideal Candidate Profile:
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Exceptional leadership, problem-solving, and organizational skills
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Detail-oriented and able to work in a fast-paced, high-pressure environment
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Proficient in hotel reservation and property management systems
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Excellent communication skills, both written and verbal
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Results-driven with a proactive and guest-centric mindset
If you are ready to step into a dynamic role at one of Cape Towns most respected luxury properties, we would love to hear from you. Apply now by submitting your CV.
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