<p><strong>Restaurant </strong>at a<strong> luxury Estate </strong>in <strong>Constantia, Cape Town </strong>is looking for a <strong>Restaurant Reservationist</strong> to manages <strong>guest bookings</strong> by handling <strong>calls </strong>and <strong>online inquiries</strong>, maintaining an <strong>organized seating chart</strong> and <strong>coordinating </strong>with the host team.</p><p>Key responsibilities include <strong>answering customer questions</strong> about availability, confirming <strong>reservations</strong>, providing <strong>excellent customer service</strong> and <strong>resolving issues</strong> to ensure smooth operations and a positive guest experience.</p><p>This role requires <strong>strong communication, organizational skills</strong>, basic <strong>computer proficiency</strong>, and prior <strong>customer service & hospitality</strong> experience. </p><p><strong>Duties:</strong></p><p>Handles incoming phone calls and online requests to book, modify, or cancel guest reservations.</p><p>Keeps the reservation system organized, accurate, and up-to-date, identifying and correcting errors.</p><p>Answers guest inquiries regarding availability, menu options, and other general information about the restaurant.</p><p>Liaises with the host team and other departments to ensure seamless service and accommodate guest needs.</p><p>Addresses specific customer requests for table types, dietary accommodations, or other needs.</p><p>Addresses customer complaints or issues in a timely and professional manner, aiming to resolve them satisfactorily.</p><p><strong>Requirements:</strong></p><p>Grade 12</p><p>A formal qualification will be an advantage</p><p>At least 2+ years experience in a similar role in a restaurant or hotel setting</p><p>Communication Skills: Essential for interacting with guests and coordinating with the team.</p><p>Customer Service Experience</p><p>Organizational Skills: Necessary for maintaining a precise seating schedule and managing reservation records.</p><p>Ability to use reservation software and other relevant technology.</p><p> </p>