Cape Town: Revenue Manager, Luxury Hotel, Cape Town posted by HotelJobs

REVENUE MANAGER, LUXURY HOTEL, CAPE TOWN

Core Focus:

Driving Sales and Revenue by developing and executing pricing strategies and tactics, yielding, ensuring distribution accuracy and maintaining rate parity.

Responsibilities:

Pricing & Yield Strategy

Develop and execute daily, weekly, and seasonal pricing strategies.

Forecast demand and set room rates using yield management principles.

Recommend promotions, packages, and discounting strategies in line with demand and market conditions.

Distribution & Rate Management

Roll out new room or rate codes across all connected platforms (PMS, CRS, RMS, channel manager, OTAs, GDS, website), in a timely and accurate manner.

Ensure all rates, inclusions, restrictions, and policies are accurately reflected across channels.

Test booking flows end-to-end to confirm rates and availability display correctly.

Perform regular rate parity checks and resolve discrepancies promptly.

Control channel inventory allocation (allotments, overbooking strategies, channel priorities).

Analysis & Reporting

Analyze booking trends, ADR, RevPAR, and competitor pricing to inform strategies.

Deliver daily revenue reports and actionable insights.

Produce weekly rolling 3-month forecasts and monthly rolling 12-month forecasts and action any pricing and yielding opportunities to meet targets.

Monitor contracted accounts and channels to ensure optimal production and profitability.

Evaluate channel performance and cost of acquisition, adjusting strategy to maximize ROI.

Market Monitoring & Execution

Conduct daily competitor rate shops and gap analysis.

Adjust pricing and restrictions in RMS/CRS based on performance and market conditions.

Implement content, inclusions, and policies across all channels to ensure optimization and alignment with strategy.

Reservations Manager KPIs

Conversion Rate: % of group inquiries converted into bookings (target: e.g. >35%).

Response Time: 95% of calls/emails answered within 24hrs

Data Accuracy: <2% error rate in reservations audits.

Guest Satisfaction: 90% positive booking experience feedback.

Overbooking Management: 100% overbooking cases resolved without guest walk-outs.

Profile Management: 20% Q on Q reduction in duplicate guest profiles.

Revenue Manager KPIs

RevPAR Index (RGI): 110 vs comp set.

Forecast Accuracy: 5% variance on 30-day forecast, 10% on 90-day forecast.

Rate Parity: 98% parity compliance across monitored channels.

Cost of Acquisition: Reduce cost of acquisition by 2% YoY.

Channel Mix: Increase direct bookings share by 2% Q on Q

Timeliness: 100% of daily, weekly, and monthly reports delivered on time

13th Cheque Discretionary

14th Cheque Should the relevant targets be reached

6% company contribution towards Provident Fund