Cape Town: Rotational Sales Consultant posted by Kendrick Recruitment

Rotational Sales Consultant African Safari & Tours Company | Cape Town

Kendrick Recruitment is seeking a dedicated and adaptable Rotational Sales Consultant to join a leading African safari and tours company based in Cape Town. This role offers a salary of R30,000 R35,000 per month (negotiable depending on experience).

The Rotational Sales Consultant provides flexible, high-quality support across the Sales team by stepping into the role of Sales Consultant during periods of leave, peak demand, or high-volume workflow. The role ensures continuity of service, supports overall sales performance, and helps embed best practices across the team.

Key Responsibilities Sales Consultant Coverage:

• Manage agent requests during periods of leave or peak demand, ensuring no disruption to service

• Handle itinerary amendments, costing, and delivery of accurate information within agreed turnaround times

• Follow booking procedures as set out in operating manuals for properties, vehicles, and activities

Key Responsibilities Quality & Process Support:

• Assist with quality assessments of sales files, communication, and processes to ensure accuracy and consistency

• Provide feedback and recommendations to enhance service delivery and efficiency

• Support the implementation and rollout of new processes, systems, and tools within the Sales team

• Collaborate with managers and peers to identify areas for improvement and share best practices

Team Collaboration:

• Support colleagues during high workload periods

• Share insights gained from quality assessments to improve overall team performance

• Contribute ideas and solutions to enhance sales processes and guest/agent experience

Qualifications & Experience:

• Minimum of 3 years experience in sales, travel consulting, or reservations (DMC or luxury safari experience preferred)

• Strong understanding of itinerary design, costing, and safari logistics

• Proven ability to adapt quickly and manage different agent portfolios when covering colleagues

• Experience with booking systems, CRM, and quality monitoring tools

• Excellent communication and interpersonal skills with an agent-first mindset

Work Practices & Conditions:

• Promote the Sales team as best-in-class in all external and internal interactions

• Uphold and contribute to the companys reputation as a leading safari operator

• Demonstrate company values including genuineness, honesty, quality, commitment, and care

• Attendance at staff events during working hours is compulsory

• Work Monday to Friday in the Cape Town office (08:00 17:00, including 1-hour lunch) with occasional overtime during peak periods

• Flexibility to work alternative South African public holidays with time off in lieu

This is an excellent opportunity for a dynamic and versatile professional to contribute to a high-performing Sales team in a luxury safari and tours environment.