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Cape Town: Sales Manager – Safari/Lodge/Luxury Travel posted by abc worldwide

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Job Description

Sales Manager Luxury Travel & Tourism

We are seeking an experienced and dynamic Sales Manager to join a leading luxury travel and tourism company. This role is pivotal in shaping our travel offerings, driving revenue, and leading a high-performing sales team.

Key Responsibilities:

Sales Performance & Team Leadership

  • Lead, mentor, and motivate a team of sales consultants to achieve revenue targets.
  • Monitor performance metrics and evaluate team and individual achievements.
  • Identify growth opportunities and implement personal development plans.
  • Develop and oversee strategic sales initiatives, including preferred supplier agreements.
  • Drive sales through coaching, motivation, and continuous feedback.

Client Experience & Compliance

  • Ensure the delivery of exceptional customer service across all sales touchpoints.
  • Supervise client interactions, response times, and communication quality.
  • Oversee the booking process, from initial inquiry to post-travel feedback.
  • Act as the first level in resolving client and supplier service issues.

Collaboration & Reporting

  • Work closely with the Product Team to manage educational requirements and site inspections.
  • Collaborate with Marketing for content creation, lead distribution, and promotional campaigns.
  • Prepare and present weekly and monthly performance reports to senior leadership.
  • Organize and lead regular sales meetings, providing insights and data-driven recommendations.

Operational & Administrative Management

  • Manage team schedules, including leave cycles and shift planning.
  • Oversee administrative processes such as deposits, supplier payments, and ad-hoc reporting.
  • Maintain best practices, updating and documenting sales processes as needed.
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Requirements:

  • National Senior Certificate (Matric) & Diploma in Travel and Tourism.
  • Minimum 5 years experience in Sales Management within the travel and tourism industry.
  • Proven leadership and team management skills.
  • Strong client-centric approach with excellent relationship-building abilities.
  • Results-driven with analytical and strategic thinking skills.
  • High level of written and verbal communication skills.

Preferred (Advantageous) Skills:

  • Degree in Travel and Tourism.
  • Experience with Salesforce or other CRM software.
  • Proficiency in Google Suite.
  • Budget management experience.

Benefits:

  • Competitive remuneration package, including a pension fund and paid vacation.
  • Opportunities for career growth in a leading luxury travel company.
  • Work with a high-performing, collaborative team.
  • Travel perks, including exclusive discounts on luxury accommodation and experiences.



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