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Cape Town: Service / Key Accounts Consultant posted by Sagen Advisory

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Job Description

To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key Account Managers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:

  • 3 years B- Degree / National Diploma Qualification
  • At least 2 years of knowledge of Sales, Channel and Consumer Marketing functions, Logistics, Supply Chain or Information Services (IT)
  • Minimum of 2 years of working experience in face-to-face B2B
  • Excellent command of the English language
  • Must have excellent communication and interpersonal skills.
  • Must pay attention to detail
  • Must be focused on achieving results
  • Must be a team player
  • Must have business acumen and be able to communicate at all levels
  • Must be highly computer literate
  • Demonstrate excellent organisational skills
  • Valid driver’s licence & own a reliable vehicle

KEY RESPONSIBILITIES: (other duties may be assigned)

  • Ensures that the service offering provided satisfies customers needs, and identifies leads across their allocated Key Account Managers Portfolios.
  • Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
  • Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
  • Ensure that clients portfolios’ data integrity is accurately maintained.
  • Assists with preparing and presenting business proposals to both existing and new potential customers
  • Maintains close relationships with the Accounts Manager in order to capitalise on opportunities identified.
  • Ensures effective management of documentation and records as defined within the customers document retention strategy by informing customers of past due dates.
  • Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.
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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

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Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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