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Cape Town: Service Manager – Pest Control Industry posted by Performit Personnel

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Job Description

National Company in Cape Town is looking for an experienced Service Manager to join their team.

About the Company:
Our client is a well-established company in the Pest Control Industry, committed to delivering professional, safe, and effective pest management solutions. With a strong focus on customer satisfaction, compliance, and service excellence, we pride ourselves on being a trusted partner for residential, commercial, and industrial clients.

The Opportunity:
We are looking for an experienced and driven Service Manager to lead our service operations in Cape Town. This role requires a strong leader with operational expertise, excellent people management skills, and a proven ability to ensure that service delivery meets the highest standards of quality and efficiency.

Key Responsibilities

  • Lead, manage, and motivate the pest control service team to achieve performance targets.
  • Plan, coordinate, and oversee daily service operations to ensure efficient scheduling and execution.
  • Maintain compliance with industry legislation, health, safety, and environmental regulations.
  • Monitor service quality, implement improvements, and resolve escalated client issues.
  • Provide technical support, coaching, and continuous training to technicians.
  • Prepare and present service performance reports, budgets, and operational plans.
  • Build and maintain long-term client relationships through service excellence.
  • Identify opportunities to improve processes, productivity, and profitability.
  • Manage Logistics and coordinate routes for Service Technicians.

Requirements

  • Minimum 46 years management experience (pest control, facilities management, or related industry advantageous).
  • Must have a Valid P Number Certificate.
  • Strong leadership, communication, and people management skills.
  • Sound understanding of pest control operations, compliance, and health & safety standards.
  • Excellent problem-solving and decision-making abilities.
  • Valid drivers license and own vehicle is essential.
  • Ability to work independently, under pressure, and meet deadlines.
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