Job Description
About the Role
A customer-centric & solutions-driven Software Support Technician is sought by an innovative Software Specialist catering a suite of products to the Courier sector. You will be expected to support the customer base with any application based technical difficulties as well as network and infrastructural troubleshooting relating to software requirements. This role requires collaboration with customers, prioritizing their issues, and providing effective solutions in a first-line support environment.
Key Responsibilities
- Assist customers with technical software related queries / problems in first line support environment.
- Manage customer databases, check for disk space issues, data corruptions etc.
- Monitor the transfer of customer data between their branches (data replication).
- Troubleshooting customer network and infrastructure related issues.
- Manage, prioritize and document all assigned issues and customer interactions in a ticket documenting / tracking system (JIRA).
Requirements
- Matric / Grade 12 Certificate.
- Customer relations, 1st Line Support and Call Centre experience.
- Experience with a ticket documenting / tracking system.
- Good telephonic and email communication skills.
- Basic Linux OS commands.
- Basic understanding of SQL / relational databases.
- Knowledge of Terminal Services / RDP environments.
- Drivers License or reliable transport is preferable as you will be required to perform rotational shift work.
Qualifications
- Matric / Grade 12 Certificate.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Software Engineer Jobs in Western Cape
The Western Cape is home to a thriving software engineering sector, with a growing demand for skilled professionals in the technology industry. Typically, this demand is driven by the increasing adoption of digital solutions across various sectors, including financial services, manufacturing, and healthcare. As a result, software engineers in the region are in high demand, particularly those with expertise in areas such as artificial intelligence, cloud computing, and cybersecurity.
In terms of salary expectations, it’s common to find software engineers in the Western Cape earning between R500 000 and R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these are broad ranges and actual salaries can vary significantly based on individual circumstances.
Software engineers in this region typically possess a range of skills, including proficiency in programming languages (such as Java, Python, or C++), experience with software development methodologies (like Agile or Waterfall), knowledge of database management systems (DBMS), and understanding of cloud computing platforms (AWS, Azure, Google Cloud). Additionally, having experience with DevOps tools, collaboration platforms (e.g., Slack or Trello), and familiarity with version control systems (Git) are also highly valued skills. Other common skills for software engineers in this region include proficiency in languages like HTML, CSS, and JavaScript.
Software engineering roles can be found across various industries, including the financial services sector, technology industry, manufacturing sector, and healthcare industry. The finance sector, for example, employs software engineers to develop trading platforms, risk management systems, and banking applications. In contrast, the technology industry relies on software engineers to design and implement digital solutions for its products and services.
Career progression opportunities are generally good in this field, with many companies offering professional development programs, mentorship schemes, and training initiatives. Typically, software engineers can expect to move into senior roles such as team lead or technical lead after several years of experience. With continued learning and skill acquisition, they may also opt for more specialized roles like technical architect or product manager.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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