Cape Town: Spa Reservationist – Constantia posted by HotelJobs

Spa at a Luxury Hotel in Constantia; Cape Town is looking for Spa Reservationist who will be the first point of contact for guests, creating a seamless and welcoming booking journey . You will manage reservations with accuracy; warmth and efficiency while supporting the reception team when needed. Duties: Handle all reservation enquiries with professionalism and warmth. Provide guidance on treatments, packages, and promotions while upselling services and retail products. Manage the booking system and confirm bookings with pre-arrival communication. Support front desk operations: guest check-ins/check-outs, payments, voucher redemptions, and reports. Assist with stock control, retail displays, and administrative tasks for the Manager. Ensure guest experiences align with brand promises. Maintain guest confidentiality at all times. Requirements: Matric (Grade 12) essential. 23 years experience in a 5-star hospitality environment. Previous reservations or reception experience essential. Somatology qualification advantageous. Strong communication, interpersonal, and organisational skills. Sales-driven mindset with the ability to upsell and promote services. Computer literacy (MS Office, booking systems). Professional grooming in line with luxury hospitality standards.