Cape Town: Support Technician – George posted by Ontec

April 18, 2026 Jobs in Cape Peninsula

Job Description

About the Role

The Support Technician role at Ontec involves providing day-to-day technical and operational support for the Win tel server environment, working with various departments to meet maintenance services sales goals, and collaborating with customers and distributors to receive accurate account of equipment failures.

Key Responsibilities

Support and train others to support Ontec systems including monitoring, diagnostics, troubleshooting, and repair;
Help in defining system hardware and software specifications and configurations;
Design, implement, upgrade, test and troubleshoot systems and applications at Ontec and customer locations;
Define and maintain system standards, reliability and performance requirements for production operations;
Recommends hardware and software solutions, including new acquisitions and upgrades;
Administer and train others to administer production systems and applications, and document configurations and procedures;
Maintains passwords, data integrity and file system security for the server environment;
Work with internal and external customers, vendors and other support technicians to determine and implement adjustments to achieve optimum system performance;
Document, report, track problems to appropriate vendors or departments.

Requirements

Tertiary Engineering Qualification or equivalent;
Minimum 2 years technical industry experience;
Basic knowledge of meters and IoT devices and systems;
Direct Customer engagement experience;
Contact Centre Support background;
Proficiency in English, Xhosa and/or Zulu (written and verbal) advantageous;
The use of appropriate business language when communicating with customers;
Must have good analytical skills;
Skilled in MS Office (Excel, Word, PowerPoint);
Ability to foster and maintain relationships;
Positive, service-oriented attitude;
Able to be flexible and adapt to any work situation;
Must be able to work independent and within a team;

Salary & Benefits

Not specified.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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