Cape Town: Technical Salesforce Business Analyst posted by Datafin
Posted on 2025-08-28 00:00:00
| Employer | Datafin |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Cape Town |
Job Summary
Cape Town – Western Cape – South Africa
- Understand and add value to all business, processes, functional and technical discussions.
- Work with service users and leaders to guide discovery, research, and design efforts to create effective and efficient technology solutions to the Service teams.
- Facilitate the creation of customer journeys from inception to completion.
- Create innovative ways to drive user adoption and upskilling.
- Advocate for design quality and vision alignment within solution recommendations.
- Apply design thinking methodologies.
- Work closely with the end users to understand their business needs and deliver innovative solutions to ensure their success.
- Regularly attend service team meetings to proactively identify where Salesforce could be leveraged or improved to support the users.
- Be responsible for the end-to-end design and delivery of new features and enhancements.
- Own on-boarding, training, increasing adoption and building high levels of user satisfaction.
- Be accountable for the platform governance and ensure standards are met and maintained across the Service Product team.
- Keep up to date with Salesforce innovation and be an active part of the Salesforce community, actively bringing learnings and ideas to the organisation.
- Salesforce Service Cloud Certification, (to at least Platform Builder Level).
- A minimum of 5 years hands-on Salesforce or similar CRM experience in an Agile methodology framework.
- Be proficient in the design and configuration of the Salesforce Platform covering the user interface (page layouts, dynamic forms, lightning web components, etc), process automation (flow, processes, einstein, etc.) and data layer (data model, storage, etc.).
- Be used to working in an Agile manner, managing sprints and backlogs.
- Have the skills to span business, innovation, design, delivery, and adoption.
- Prioritise the success of your users.
- Are passionate about creating innovative user experiences and solving business challenges.
- Comfortable managing multiple tasks and can quickly adjust priorities.
- Thrives on working with a wide range of personalities.
- Enjoys being creative and can bring your ideas to life.
- Ability to analyse, interpret and assimilate information.
- A client focused and collaborative approach.
- Intellectual curiosity.
- The ability to approach and own.
- Continuously looks for opportunities to develop.
- Driven by results.
Click Go Apply to apply online!
Get Similar Job Alerts
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Cape Town: Engineering Lecturer posted by The Talent Room
A private higher education institution in Cape Town is seeking a qualified Engineering Lecturer to join their academic team.The successful candidate will be...
View Job
Engineering Lecturer
Cape Town: Sales Manager posted by Daisy JHB (Pty) Ltd
Staff ManagementSet targets, performance plans, and rigorous, objective standards for sales representatives.Meet with reps one-on-one weekly to review...
View Job
Sales Manager
Cape Town: Luxury Showroom Consultant – High-End Furnishes and Interiors Finishes posted by Lumina Personnel
Position Luxury Showroom Consultant High-End Furnishes and Interiors FinishesLocation Cape Town - Somerset WestSalary Basic Commission benefits.Market...
View Job
Luxury Showroom Consultant – High-End Furnishes and Interiors Finishes
Cape Town: Showroom Sales Consultant-Trade Specialist (Luxury Furniture, Textiles & Interior Finishes) posted by Lumina Personnel
Position Showroom Sales Consultant-Trade Specialist Luxury Furniture, Textiles amp Interior FinishesLocation Gardens - Western CapeSalary Basic Plus Comm...
View Job
Showroom Sales Consultant-Trade Specialist (Luxury Furniture, Textiles & Interior Finishes)
Cape Town: Finishing Foreman posted by The Recruitment Pro
Minimum 5 years experience in finishing work on commercial or residential projectsStrong attention to detail with the ability to deliver high-end...
View Job
Finishing Foreman
Cape Town: OPERATIONS AND SALES SUPPORT EXECUTIVE posted by Tower Group
1.Operational support related to the OFOG divisionValue add in the supply chain by engaging with existing and future suppliers of equipment and allied...
View Job
OPERATIONS AND SALES SUPPORT EXECUTIVE
Cape Town: Operations Manager posted by Elchemie
Operations ManagerLocation Milnerton, Western CapeIndustry Facilities amp Cleaning Services Experience 5 - 10 yearsType Full-time Environment...
View Job
Operations Manager
Cape Town: Production Planner posted by Hire Resolve
Are you a detail-driven Production Planner ready for your next career-defining move? Our client, a well-established player in the fast-moving consumer goods...
View Job
Production Planner
Cape Town: Data Integrity and Systems Support Analyst posted by Hire Resolve
One of the countrys largest fruit exporters, offers a challenging role to a dynamic individualin the capacity of a Data Integrity and Systems Support...
View Job
Data Integrity and Systems Support Analyst
Cape Town: Sales Hunter – Urgently Required posted by bh.
This is not a job for the faint-hearted. This is for the hungry.Were looking for a high-performance sales closer - someone who thrives under pressure, moves...
View Job
Sales Hunter – Urgently Required
Cape Town: Centre Manager (Paarl) posted by Flair TM
Key Responsibilities1. Financial Management amp BudgetingPrepare and manage the centrersquos annual income and expense budgets.Track rental income,...
View Job
Centre Manager (Paarl)
Cape Town: People and Culture Manager posted by SET Consulting
People and Culture ManagerR1.8m plus bonusCape TownExcellent career opportunity with global FMCG market leader for a highly seasoned HR expert. Reporting to...
View Job
People and Culture Manager
Cape Town: Senior .Net Full Stack Developer posted by Plus1X Solutions (Pty) Ltd
Job Title Senior .NET Full Stack DeveloperLocation Cape TownJob Type 12 Month Contract Potential to convert to permRole OverviewWe are seeking a highly...
View Job
Senior .Net Full Stack Developer
Cape Town: MILLWRIGHT / WORKSHOP TECHNICIAN – Urgently needed posted by CROWN STAFFING Pty Ltd
MILLWRIGHT WORKSHOP TECHNICIAN required for BLACKHEATH CAPE TOWN position to start ASAPMillwright Trade Test certificate essential.Minimum of 2 years POST...
View Job
MILLWRIGHT / WORKSHOP TECHNICIAN – Urgently needed
Cape Town: Project Manager posted by Hire Resolve
Location Ottery, Cape Town Type Full-Time On-Site Salary R 50nbsp000.00 Industry ManufacturingAn established industrial refrigeration company based in...
View Job
Project Manager
Cape Town: Structural Foreman posted by The Recruitment Pro
Structural Foreman with experience in concrete, high rise buildings, etc. Based in Cape Town.4-month contract. If both parties are happy at the end of the...
View Job
Structural Foreman
Cape Town: Technical Director–Network Planning & Optimization posted by Future Africa Consulting (Pty)Ltd
Responsibilities Provide strategic leadership for end-to-end radio and transmission network planning and optimization across multi-technology environments...
View Job
Technical Director–Network Planning & Optimization
Cape Town: Fleet Controller posted by Qetello
An exciting opportunity awaits a results-driven and detail-oriented Fleet Controller in the logistics industry based in Cape Town. Our client is seeking an...
View Job
Fleet Controller
Centurion: Financial Advisors Specializing in Health (Centurion and Cape Town) posted by AtripleA recruitment & temps
Financial Advisors Specializing in Health Centurion and Cape TownRole PurposeThe Financial Advisor specialising in Health will be responsible for acquiring,...
View Job
Financial Advisors Specializing in Health (Centurion and Cape Town)
Cape Town: Full Stack Engineer (Vue, Flutter or React Native) (Onsite CPT) posted by Datafin
Full Stack Engineer - Vue, Flutter or React Native Onsite - CPTEngineeringTechnicalCape Town - Western Cape - South AfricaENVIRONMENT A rapidly growing Cape...
View Job
Full Stack Engineer (Vue, Flutter or React Native) (Onsite CPT)
Cape Town: Senior Full Stack (AI) Engineer (TypeScript, Angular, Python, Node.js) (CPT Hybrid) posted by Datafin
Senior Full Stack AI Engineer TypeScript, Angular, Python, Node.js CPT HybridIT - Software DevelopmentCape Town - Western Cape - South AfricaENVIRONMENT A...
View Job
Senior Full Stack (AI) Engineer (TypeScript, Angular, Python, Node.js) (CPT Hybrid)
Cape Town: Sales Representitive posted by National Reps (Pty) Ltd
NATIONAL CONCERN SEEKS SALES REPRESENTATIVEWe are a National Sales Rep Company seeking a Sales Representative to complete our footprint in the Western Cape...
View Job
Sales Representitive
Cape Town: Occupational Health & Safety Officer posted by SA Metal
The company currently has a vacancy for a motivated, professional and attentive to detail Health and Safety Officer to join their team and drive company...
View Job
Occupational Health & Safety Officer
Cape Town: Mechanical Engineer posted by SA Metal
Job descriptionThe purpose of this position is to provide the essential technical knowledge, evaluate, select, and apply advanced engineering techniques to...
View Job
Mechanical Engineer
Cape Town: General Manager posted by Hire Resolve
A leading food manufacturer specializing in private-label perishable and shelf-stable foods is seeking an experienced General Manager to oversee all staff,...
View Job
General Manager