Job Description
About the Role
Time Personnel is seeking an experienced Technical Service Manager to lead our bike and e-bike technical support team in Cape Town. The ideal candidate will have advanced technical knowledge, strong leadership skills, and a commercial awareness. As a key member of our team, you will be responsible for providing expert technical support, managing parts inventory, and overseeing workshop operations.
Key Responsibilities
- Provide diagnostics and support via phone, email, and remote e-bike systems
- Build dealer and customer relationships
- Deliver technical training and communicate product issues
- Maintain expert product knowledge and anticipate risks to ensure parts/tools readiness
- Liaise with vendors and stay current with industry trends
- Develop Standard Operating Procedures (SOPs) and technical documentation
- Manage parts forecasting, orders, and stock reporting
- Optimize inventory and ensure accurate data and tracking
- Monitor demand, warranty trends, and supplier updates
- Assess and manage warranty claims and supplier recoveries
- Resolve disputes and oversee returns processes
- Oversee scheduling, workflow, and service delivery in the workshop
- Provide technical training and uphold quality standards
- Perform advanced repairs and manage consumables
- Resolve stock and operational issues
- Support warehouse coordination and complex movements
- Support product roadmap and development lifecycle
- Maintain production schedules and improve product offering
Requirements
- Matric or relevant qualification
- Advanced technical knowledge about bicycles, suspension, e-bikes, and diagnostics
- Strong leadership and training capability
- High-level problem-solving and decision-making skills
- Excellent communication and stakeholder management
- Commercial awareness (cost, warranty exposure, stock efficiency)
- Process-driven with a continuous improvement mindset
Qualifications
None specified in the original job description.
Salary & Benefits
Salary: R negotiable dependent on experience.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Technical Jobs in Western Cape
The Western Cape is home to a diverse range of industries, including technology, manufacturing, and financial services, which often require skilled technical professionals. Generally, these roles involve complex problem-solving, analytical thinking, and attention to detail. As the demand for skilled workers continues to grow in this region, job seekers can expect to find various opportunities in this field.
Typically, salaries for technical positions in Western Cape fall within broad ranges. For example, entry-level positions may command a salary range of R400 000 to R600 000 per annum, depending on the company size and industry sector. Experienced professionals, on the other hand, can expect higher salaries ranging from R800 000 to R1,200 000 per annum. However, it is essential to note that these figures are general estimates and may vary based on factors such as individual experience, company requirements, and specific job duties.
Common skills required for technical roles in Western Cape include proficiency in programming languages, data analysis tools, and software applications. Typically, candidates with a strong foundation in mathematics and science subjects, as well as relevant technical certifications or degrees, are best suited for these positions. Other essential skills often include communication, collaboration, and problem-solving abilities. Additionally, staying up-to-date with industry trends and technologies is crucial for career success.
The Western Cape’s financial services sector, technology industry, and manufacturing sector commonly employ technical professionals. These roles may involve working in various departments, such as IT, engineering, or research and development. Job seekers can expect to find opportunities in these sectors across a range of companies, from multinational corporations like Google to local businesses.
Career development opportunities are available for technical professionals in Western Cape. Typically, experienced workers can move into senior roles or take on leadership positions within their organizations. Some may also choose to pursue further education or certifications to enhance their skills and stay competitive in the job market. With dedication and hard work, technical professionals in this region can enjoy rewarding careers with opportunities for growth and advancement.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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