Technical Specialist
Posted on 2025-01-31
Job Summary
Cape Town – Western Cape
- Architect, Design and Deploy solutions.
- Maintain Future Road Map solution upgrades.
- Solution Pricing and Quotes.
- Tender bid response formulation.
- Detailed client systems & solutions training.
- Business process and systems analytics.
- Work with Projects department to ensure project plans for accurate delivery on time and within budget.
- Pilot/POC of solutions sets within customer ring fenced environment.
- Presentations of product and service offerings.
- Demoing of products and service offerings.
- All administration relevant to the job function.
- Adherence to all company policies and procedures.
- Working with various teams to ensure solutions are successfully scoped.
- Install hardware, systems, and software.
- Administer servers and server clusters.
- Manage all system back-up and restore procedures.
- Perform troubleshooting analysis to resolve any infrastructure issues.
- Documents problems and resolution for future reference.
- Monitors system performance and implements performance tuning.
- Network engineer: Install, configure, maintain network services, equipment and devices.
- Technical Qualification or its equivalent; or in pursuit of one (beneficial)
- Over 6 years in 1st & 2nd Line Support and Customer Service (essential)
- Minimum 5 years in VoIP and IP Telephony technologies like SIP, DNS, RTP, IP-PBX, etc. (essential)
- Proficiency in WAN/LAN/system monitoring tools like Zabbix (essential)
- Solid networking and diagnostic abilities (essential)
- Comprehensive knowledge in:
- Networking
- Linux Administration
- Asterisk, Queuemetrics
- Vicidial
- XCally
- CRM Integrations
- MySQL/MySQL/PostgreSQL
- Grafana
- Cloud Technologies (AWS/Google)
- API comprehension
- Network design and configuration
- Python
- Javascript
- Customer Journey Mapping
- VoIP products
- Troubleshooting
- Drivers licence and own reliable transport essential
- Analytical
- Lifelong learner / self-study
- Excellent communication skills
- Team Player
- Consultant
- Coach
- Process Champion
- Customer Champion
- Risk Mitigator
- Knowledge manager
- Relationship builder
- Strategiser
Technical Specialist position available in Western Cape, Cape Town. This job position was posted by Datafin. The job has been posted as a premium ad on 2025-01-31 at 16:09:57 in the It Computer category
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