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Cape Town: TECHNICAL SUPPORT AGENT posted by Milton Resourcing

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Job Description

A leading organisation is seeking a Technical Support Agent to join their Technical Support Department. The ideal candidate will have previous technical contact centre experience and the ability to troubleshoot technical issues efficiently while delivering excellent customer service. This role requires a proactive, adaptable, and results-oriented individual.

? Key Responsibilities

  • Manage customer faults and queries effectively via the CRM system to minimise downtime.

  • Apply technical knowledge when troubleshooting system faults and customer queries.

  • Utilise the National Central Electronic Monitoring System (NCEMS) to perform tasks and resolve technical issues.

  • Maintain high levels of customer service by adhering to contact centre SLAs and KPIs.

  • Ensure timely player dispute resolution in line with procedures.

  • Comply with internal and external policies, procedures, and regulations from all relevant authorities.

? Qualifications & Experience

  • Grade 12 (Matric) certificate required.

  • Previous technical troubleshooting experience.

  • Call or contact centre experience essential.

  • English proficiency; additional languages advantageous.

?? Skills & Competencies

  • Results-focused with strong planning and organisational abilities.

  • Ability to multi-task using multiple systems and contact centre applications simultaneously.

  • Adaptable, proactive, innovative, and able to work under pressure.

  • Strong verbal and written communication skills (English).

  • Effective interpersonal skills for building customer loyalty, managing conflict, negotiating, and gaining commitment.

  • Team player with follow-up and goal-achievement capabilities.

  • Willingness to work shifts.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About FMCG Wholesale Jobs in Western Cape

In the FMCG (Fast-Moving Consumer Goods) wholesale industry in Western Cape, South Africa, job seekers can expect a dynamic and competitive job market. Typically, this field is characterized by rapid growth due to the increasing demand for consumer goods, particularly from the retail sector. However, common trends also suggest that the industry may experience fluctuations in employment opportunities, particularly during economic downturns.

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Salaries for FMCG wholesale roles can vary widely depending on factors such as the level of experience, company size, and industry sector. Generally, salaries tend to be higher for more senior positions or those within larger companies. It’s common for entry-level positions to start in the range of R500 000 – R1 000 000 per annum, while experienced professionals can earn upwards of R2 million – R5 million or more. However, please note that these ranges are broad and may not accurately reflect current market conditions.

Common skills required for FMCG wholesale roles include excellent communication and negotiation skills, strong analytical capabilities, and the ability to work in a fast-paced environment with multiple stakeholders. Other essential skills often include supply chain management, inventory control, and technical knowledge of the FMCG industry. Additionally, having experience working in retail or distribution environments can be beneficial.

The FMCG wholesale industry is often employed within various sectors, including the manufacturing sector, food processing industry, and the pharmaceutical sector. These industries typically require a strong understanding of product supply chains, logistics, and inventory management. Other common employers include distributors who cater to the hospitality and restaurant industries, as well as those in the office supplies and paper products sector.

Career development opportunities for FMCG wholesale professionals are often limited within this specific role, but can be extensive when moving into related fields such as sales, marketing, or logistics. Typically, career progression may involve taking on more senior roles within a company or transitioning into specialized positions such as product management or category development. With experience and additional training, individuals in this field can also explore opportunities in other industries that value supply chain and inventory management expertise.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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