Date | 2024-10-23 |
---|---|
Job Title | Technical Support Agent/Analyst L2 |
Employer | Pure Placements (PTY) LTD More Information |
Salary | 33000 |
Category | It Computer |
Location |
Western Cape / Cape Town |
Job Summary
Technical Support Specialist (Hybrid – Cape Town)
Our client is seeking a Technical Support Specialist to join their team in a hybrid capacity, with a requirement to work at least two days in the office. This role focuses on providing advanced, comprehensive technical support, particularly with strong API troubleshooting expertise, while maintaining high levels of customer satisfaction. The position offers a salary of R33,000 per month, with working hours from 9am to 6pm.
Job Summary:
As a Technical Support Specialist, you will handle both L1 and L2 responsibilities, with a primary focus on troubleshooting complex API queries and delivering advanced technical support. Your goal will be to ensure smooth operations for the client`s customers by diagnosing and solving technical problems, collaborating with engineering teams, and enhancing the product. This hybrid role requires at least two days a week in the Cape Town office, while the remaining days can be remote.
Responsibilities:
- Provide comprehensive L2 technical support, particularly for troubleshooting API-related issues.
- Analyse and troubleshoot complex technical problems using advanced diagnostic tools.
- Collaborate closely with engineering and product teams to resolve issues and enhance product performance.
- Create and update customer support documentation, including FAQs and troubleshooting guides.
- Ensure high customer satisfaction through empathetic communication and timely resolution of technical issues.
Qualifications/
Requirements:
- Bachelor`s degree in Computer Science or a related technical field (or equivalent practical experience).
- 1-2 years of experience in technical support or a software engineering role, with a strong focus on API troubleshooting.
- Familiarity with Java/Kotlin, React code, APIs, and databases.
- Excellent communication and customer service skills.
- Ability to quickly learn and troubleshoot complex technical issues.
Skills:
- Essential: Expertise in troubleshooting APIs, strong problem-solving skills, proficiency in SaaS environments, including cloud hosting and API integration.
- Preferred: Experience with HTML, SQL, multi-language platforms, and CI/CD pipelines.
Growth and Support:
Our client offers a dynamic work environment where you will collaborate closely with engineering and product teams. This hybrid role provides opportunities for continuous learning and growth, with exposure to the latest tools and technologies.
Benefits:
- Competitive salary of R33,000 per month.
- Hybrid working model, with at least two days in the office and flexibility to work remotely for the remaining days.
- Opportunity to work with a forward-thinking team dedicated to optimizing global trade through cutting-edge technology.
Technical Support Agent/Analyst L2 position available in Western Cape, Cape Town. This job position was posted by Pure Placements (PTY) LTD. The job has been posted as a premium ad on 2024-10-23 at 13:01:06 in the It Computer category
Click Go Apply to apply online!
You might also like to look at the available jobs in the same area.
Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
Here are some more related positions
Johannesburg: Technical Product Support Associate
Summary: Associate is responsible for Product Support to customers within the call centre and support desk environment. Associates are required to utilize the call centre management system and log phone calls. Associates are required to facilitate email su
View Job
Technical Product Support Associate
Johannesburg: Technical Support Engineer: Industrial Automation Industry
Our client in Jhb North is seeking an experienced technical support engineer to join their team. Candidate must hold a BTech and have previous experience in the industrial automation industry. PLC and SCADA knowledge would be advantageous. Technical Suppor
View Job
Technical Support Engineer
Johannesburg: Customer Technical Support
Qualifications: - Matric Certificate & Tertiary qualification in Sales / Marketing / Packaging / Supply Chain / Mechanical or Industrial Engineering is essential. Job Requirements: - 5 years technical experience in a FMCG or packaging environment is requir
View Job
Customer Technical Support
Cape Town: It Technical Support Facilitator posted by CTU Career Chatz
Minimum requirements: Facilitator must have a relevant NQF 6 (Advanced diploma or Advanced certificate in IT qualification). A relevant degree will be advantageous In possession of a minimum of three years experience as a Facilitator/Lecturer for the modul
View Job
It Technical Support Facilitator
Pretoria: Team Leader: Technical Support posted by Isilumko Staffing
Are you a passionate IT Technician who has experience in report writing, liaising with stakeholders and 2nd and 3rd line support?This opportunity is for you. A top insurance company is looking for an IT Technician with Team lead Experience to join their IT
View Job
Team Leader
Pretoria: It Technical Support Team Leader posted by Isilumko Staffing
A leading Financial Services Provider is looking for a Technical Support Team LeaderJob Description1. Lead Technical Support Team Provide reports to management on call closure status and first line support related matters Implement processes to ensure call
View Job
It Technical Support Team Leader
Pretoria: Team Leader For Technical Support (Long Term Insurance) posted by Isilumko Staffing
One of the well known long term insurance companies, with a National footprint, is looking for an experienced Technical support candidate with Team leader experience to join their Pretoria branch. Responsibilities:Drafting reports - call closure stats and
View Job
Team Leader For Technical Support (Long Term Insurance)
Pretoria: Team Leader : Technical Support posted by Isilumko Staffing
A leading Financial Services Provider is looking for a Technical Support Team Leader Job Description1. Lead Technical Support Team Provide reports to management on call closure status and first line support related matters Implement processes to ensure cal
View Job
Team Leader
Pretoria: Technical Support Specialist posted by Isilumko Staffing
Technical Support SpecialistMenlyn, PretoriaPermanent 1. Provide hardware and software support (LAN & WAN)Install softwareTroubleshooting (TCF)Assemble computerRepairs & maintenance of hardware & peripheralsInstallation & maintenance of cab
View Job
Technical Support Specialist
Pretoria: Technical Support (Long Term Insurance) posted by Isilumko Staffing
If you reside in Pretoria or close to Pretoria, have a valid drivers` license, A+ and N+ certificate with no less than 3 years` 2nd and 3rd line support, then send me your CV! Incumbent will be responsible for offering desktop and technical support related
View Job
Technical Support (Long Term Insurance)
Pretoria: Head Of Programme – It Technical Support posted by CTU Career Chatz
To be responsible for and provide professional leadership and management for the Academic Department; to secure high-quality teaching, effective use of resources, and improved standards of learning and achievement for all students. To ensure the vision for
View Job
Head Of Programme – It Technical Support
Johannesburg: German Technical Support Executive – Helpdesk posted by ABC Worldwide
Brief Job descriptionProvide 1st level technical supportService restorationFulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systemsFollow a systematic, discipline
View Job
German Technical Support Executive – Helpdesk
Johannesburg: German Senior Technical Support Executive – Helpdesk posted by ABC Worldwide
GERMAN & ENGLISH - Bilingual positionBrief Job descriptionProvide 1st level technical supportService restorationFulfilment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and informatio
View Job
German Senior Technical Support Executive – Helpdesk
Cape Town: German Technical Support Specialist Service Desk Agent posted by ABC Worldwide
GERMAN & ENGLISH - Bilingual positionBrief Job descriptionProvide 1st level technical supportService restorationFulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and informati
View Job
German Technical Support Specialist Service Desk Agent
Cape Town: Technical Support Engineer posted by ABC Worldwide
For supporting our growing business we are looking for a Technical Support Engineer (Solar PV Industry) reporting to our Business Development Manager in Cape Town. ResponsibilitiesActive technical and application support of sales staff in the preparation o
View Job
Technical Support Engineer
Randburg: Technical Support Analyst posted by Planet10
Purpose of the Position: Provide high quality application and systems support Understand the nature and business impact of requests and perform the required analyses Provide second line support for technical and functional solutions Technical Support: Orac
View Job
Technical Support Analyst
Randburg: Alarm System – Technical Support posted by Emporium Human Capital
POS24089 Alarm System Technical Support (POS24089) Randburg R 15 000 to R 18 000 per month Requirements Qualification: Minimum GR12 but Electronics/iT Technical Diploma or BTech degree recommended. PC HW & SW, Networks and Basic Electronics knowledge/q
View Job
Alarm System – Technical Support
Durban: Technical Support posted by Goldman Tech
Job Description:We have an amazing opportunity for a Technical Support based in Durban!We require a candidate with:• Excellent spoken and written English language skills• Typing speed (>45wpm)• High attention to detail• Sense of urgency
View Job
Technical Support
Cape Town: Technical Support (German Spanish French) posted by Datafin
Technical Support (German & Spanish & French)IT - SupportCape Town - Western CapeENVIRONMENT: A Germany-based company focused on innovation-driven growth is seeking a skilled and enthusiastic Technical Support Specialist fluent in Spanish or German to join
View Job
Technical Support (German Spanish French)
Johannesburg: Disabled Technical Support Nqf 4 #Atriplea posted by AtripleA recruitment & temps
We are currently recruiting for learners with disabilities in the following area:Position: Technical Support NQF 4Location: JohannesburgRequirements;• Have successfully completed Grade 12 (Matric) - have Maths and / Or• Science at Grade 12 level.
View Job
Disabled Technical Support Nqf 4 #Atriplea
Johannesburg: Technical Support Technician (It, Engineering & Telecoms) posted by AtripleA recruitment & temps
Our client in the IT, Engineering & Telecoms Industry is looking for a candidate to fill in a position of a Technical Support Technician they have in their Institution.Key Responsibilities and requirements:• Must have own phone and laptop• Own ve
View Job
Technical Support Technician (It, Engineering & Telecoms)
South Africa: Uav Service & Technical Support Specialist posted by Farm Manager SA
MINIMUM REQUIREMENTS Bachelor’s degree in agriculture, mechatronics or related field, with a keen focus on drones, or equivalent experience.At least 3 years of experience in technical support or a related role in service and support.Must have co
View Job
Uav Service & Technical Support Specialist
Gauteng: Junior Technical Support Engineer €“ Industrial Automation (Randburg) posted by MPRTC Recruitment
Qualifications & Experience:- 1-2 years of experience in technical support, preferably within the industrial automation industry.- National Diploma in Engineering (Electronics, Electrical, Instrumentation, Mechatronics, Computer Systems Engineering, or
View Job
Junior Technical Support Engineer €“ Industrial Automation (Randburg)
Johannesburg: Geotechnical Support Engineer-Johannesburg posted by Oxyon Human Capital Solutions
Scope of role To provide a high level of technical support to all our customers in Africa. To continually innovate to ensure the team continually offers the best level of service in terms of services and equipment. Main responsibilities Do installations an
View Job
Geotechnical Support Engineer-Johannesburg
Johannesburg: Geotechnical Support Engineer-Johannesburg
Scope of role To provide a high level of technical support to all our customers in Africa. To continually innovate to ensure the team continually offers the best level of service in terms of services and equipment. Main responsibilities •Do installations a
View Job
Geotechnical Support Engineer-Johannesburg
Email Alerts
Click the button below and submit your email to receive email alerts with the latest jobs.
This service is offered by Result Generation
We do not save your information, and your email is the only information we forward to the service.
If you wish to unsubscribe, please click here