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Pretoria: It Technical Support Team Leader posted by Isilumko Staffing






Date 2024-07-14
Job Title It Technical Support Team Leader
Employer Isilumko Staffing
More Information
Salary 0
Category It Computer
Location Gauteng
/ Pretoria

Job Summary

A leading Financial Services Provider is looking for a Technical Support Team Leader

Job Description

  • 1. Lead Technical Support Team
    Provide reports to management on call closure status and first line support related matters
    Implement processes to ensure calls are closed timeously
    Liaise with all necessary stakeholders and provide feedback to business and IT Management
    Ensure jiras are dealt with and closed timeously
    Assign jiras
    Monitoring (e.g. Boardrooms)
    Escalation of calls to 3rd line and other Teams.
  • 2. Provide hardware and software support (LAN & WAN)
    Install software
    Troubleshooting (TCF)
    Assemble computer
    Repairs & maintenance of hardware & peripherals
    Installation & maintenance of cabling
    Maintain inventory for software & hardware (TCF)
    Desktop patch management
  • 3. Provide 2nd line support to users
    Investigate and provide solution (TCF)
    Communicate with users on incident logged (TCF)
  • 4. Finance, procurement and asset management
    Ensure that end user equipment (e.g. laptops and desktops) are procured timeously
    Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure
    Works closely with the asset management team to ensure that assets are tracked and managed.

Education Requirements

  • Nationals Diploma in IT
  • Technical/Legal Certification
  • A+
  • N+

Experience

  • 5 Years Experience in 2nd and 3rd line of support
  • Team Leader Experience

It Technical Support Team Leader position available in Gauteng, Pretoria. This job position was posted by Isilumko Staffing. The job has been posted as a premium ad on 2024-07-14 at 13:18:32 in the It Computer category

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