Job Description
- Configure, customise, and manage the Zendesk platform (Support, Guide, Talk, and other modules).
- Develop and maintain workflows, automations, triggers, and macros to streamline service operations.
- Manage roles, groups, and permissions with accuracy and compliance.
- Monitor system performance, troubleshoot issues, and provide user support.
- Build and maintain reporting dashboards to track service levels, KPIs, and overall performance.
- Collaborate with internal teams to align platform usage with business objectives.
- Provide training and ongoing support to users, ensuring high adoption of best practices.
- Keep up to date with Zendesk product releases and recommend system enhancements.
Candidate Requirements:
- Proven experience as a Zendesk Administrator or in a similar systems role.
- Strong understanding of customer support processes and ticketing systems.
- Hands-on expertise in configuring automations, workflows, and dashboards.
- Knowledge of API integrations and third-party applications (desirable).
- Excellent analytical, problem-solving, and organisational skills.
- Strong communication skills and ability to train and support teams.
- Zendesk certifications are highly advantageous.
Key Competencies:
- Attention to detail with a process-driven mindset.
- Ability to work independently and as part of a team.
- Strong stakeholder management and communication abilities.
- Commitment to continuous improvement and innovation.
What Our Client Offers:
- A competitive salary.
- A collaborative, supportive, and progressive working environment.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Keep track of all your job applications in a spreadsheet, including company names and application dates.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Western Cape: Primary Plant Design Engineer posted by Network Finance
Duties:Develop and review designs for primary plant systems (HV equipment, busbars, disconnectors, earthing, etc.) for substations.Prepare layout drawings,...
View JobGauteng: Quantity Surveyor – Estimator Construction Fourways posted by Jobs 4 All
Job Summary:A position exists within the Company for a Junior Quantity Surveyor who will work closely with and report to…
View JobSouth Africa: Hospital Network Service Provider (French Speaking) posted by Flink Recruitment
Roles and ResponsibilitiesProvider & Assistance ResponsibilitiesAct as the primary liaison between Unisure and hospital administrators, ensuring smooth...
View JobJohannesburg North: Project Engineer posted by Network Finance
They’re looking for a Solar Project Engineer to lead and support the engineering design, execution, and commissioning of UTILITY-scale Solar…
View JobJohannesburg West: Electrical Draughtsman posted by Network Finance
Duties:Develop detailed electrical and mechanical drawings using EPLAN and CAD tools.Produce accurate 3D models and 2D detailed drawings of components…
View JobJohannesburg North: Solar Business Developer posted by Network Finance
Identify and pursue new business opportunities in the solar energy sectorDevelop and maintain a strong pipeline of commercial and residential…
View Job
Browse Employers
Job Alerts