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Cape Town: Zendesk Consultant posted by Kinesis Holdings

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Job Description

Key Responsibilities:

  • Configure, customise, and manage the Zendesk platform (Support, Guide, Talk, and other modules).
  • Develop and maintain workflows, automations, triggers, and macros to streamline service operations.
  • Manage roles, groups, and permissions with accuracy and compliance.
  • Monitor system performance, troubleshoot issues, and provide user support.
  • Build and maintain reporting dashboards to track service levels, KPIs, and overall performance.
  • Collaborate with internal teams to align platform usage with business objectives.
  • Provide training and ongoing support to users, ensuring high adoption of best practices.
  • Keep up to date with Zendesk product releases and recommend system enhancements.

Candidate Requirements:

  • Proven experience as a Zendesk Administrator or in a similar systems role.
  • Strong understanding of customer support processes and ticketing systems.
  • Hands-on expertise in configuring automations, workflows, and dashboards.
  • Knowledge of API integrations and third-party applications (desirable).
  • Excellent analytical, problem-solving, and organisational skills.
  • Strong communication skills and ability to train and support teams.
  • Zendesk certifications are highly advantageous.

Key Competencies:

  • Attention to detail with a process-driven mindset.
  • Ability to work independently and as part of a team.
  • Strong stakeholder management and communication abilities.
  • Commitment to continuous improvement and innovation.

What Our Client Offers:

  • A competitive salary.
  • A collaborative, supportive, and progressive working environment.



GO APPLY NOW

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