Centurion: Bureau Administrative Officer

About the Role

The Centurion: Bureau Administrative Officer plays a crucial role in managing practices assigned to the Bureau Officer, ensuring seamless operations and excellent client service. This position requires strong organizational skills, effective communication, and a deep understanding of the private medical schemes industry.

Key Responsibilities

• Reconciliation of receipts and payments onto the VeriClaim system within two working days from receiving documentation from all allocated practices.
• Registering new Bureau practitioners on medical schemes websites.
• Obtaining funder remittances on a regular basis from scheme websites.
• Sending monthly statements via the VeriClaim system to patients, in accordance with each practice’s requirements.
• Regular follow-up with medical schemes and patients regarding patient liability outstanding balances – following Credit Control Cycle Standard Operating Procedure (SOP) and monthly action plan.
• Professional and efficient handling of telephonic and email account enquiries from patients, practices, and funds.
• Effective management of each allocated practice’s age analysis to limit bad debt to within acceptable norms.
• Ensuring all practice policies and procedures are maintained and adhered to.
• Maintaining confidentiality of client and other confidential information at all times.
• Providing relevant and constant feedback (as per requirement of each practice) to each practice via system notes, emails, and telephone calls.
• Keeping the Bureau Manager, In Field, and Sales Consultants informed of all sensitive practice or procedural issues.
• Maintaining a professional and positive attitude with clients and colleagues at all times.
• Reporting any VeriClaim technical- and functional-related issues via the VeriClaim ticketing system.
• Maintaining a current working knowledge of all healthcare-related issues and regulations and of the VeriClaim system.

Requirements

• Excellent organizational and time management skills.
• Effective verbal and written communication skills.
• Excellent telephone etiquette.
• Deadline focused.
• Analytical thinker.
• Customer-focused ability to build and maintain good relationships with clients.
• Problem-solving ability.
• Knowledge of the private medical schemes industry.
• Expert knowledge of the VeriClaim system.
• Working knowledge of Outlook, Word, and Excel (MS Office Product Suite).

Qualifications

No specific qualifications mentioned in the original job description.

Salary & Benefits

No salary information provided.