In this role, youll play a key part in connecting business needs with IT solutions analyzing processes, defining requirements, and ensuring that system implementation delivers measurable value. Youll collaborate closely with Developers, Architects, and stakeholders across the business to ensure that the technology supports our strategic goals. Key Responsibilities: Elicitation & Analysis: Engage with stakeholders to capture, document, and analyze business needs using techniques such as workshops, interviews, and process mapping. System Integration & Testing Support : Act as a liaison between technical teams and business units. Support integration, user acceptance testing (UAT), and post-deployment validation. System Support & Data Analysis : Provide business-side system support. Validate data using SQL queries and troubleshooting functionality issues. Project & Implementation Support : Assist with project planning, scope definition, and deployment activities. Maintain business documentation and process models. Change Management : Support change impact analysis, stakeholder communication, and adoption initiatives to ensure successful transitions. Job Experience and Skills Required : Education: Bachelors Degree in Informatics, Information Systems, Industrial Engineering, Computer Science , or a related field. Relevant Business Analysis Certifications (ECBA, CCBA, CBAP, or Agile Analysis) are advantageous. Project Management Certifications (CAPM, PMP, or Agile) would be an added advantage. Experience: Minimum of 4 years experience as a Business Analyst or Systems Analyst . Proven experience with business process modelling, data analysis , and requirements documentation . Exposure to system integration projects and working with development or architecture teams. Experience in telecommunications or technology environments is advantageous. Familiarity with Zendesk and/or Splynx systems would be beneficial. Skills: Strong analytical thinking and problem-solving ability. Excellent communication skills able to translate between technical and business contexts. Proficiency in SQL scripting , data validation, and API documentation interpretation. Understanding of UML diagrams, ERDs , and process flow documentation . Knowledge of WPF frameworks , HTML , and API testing tools (e.g., Postman and Swagger) advantageous. Detail-oriented with strong organizational and project management skills. High emotional intelligence and adaptability in fast-paced, dynamic environments. Apply now!

Essential Job Functions: A Business Analyst at MediCharge assumes a multifaceted role encompassing diverse responsibilities spanning across business analysis, product specification, and documentation. The following key tasks are integral to the position: Business Requirements Gathering and Analysis: Collaborate with stakeholders, including end-users, business leaders, and technical teams, to define business needs and desired outcomes. Conduct thorough research and analyze data to uncover improvement opportunities and inform system requirements. Translate business needs and desired outcomes into a Business Requirement Specification (BRS) or functional specifications and User Stories (with assumptions and acceptance criteria) that are well-defined, testable and achievable. Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted. Apply Agile methodologies (e.g., backlog refinement, sprint planning) to translate business requirements into actionable user stories and acceptance criteria. Maintain and prioritize the product backlog, ensuring that it reflects the most valuable and actionable items. Apply data-driven insights and process modeling to identify opportunities for workflow automation or optimization. Communication, Collaboration and Documentation: Act as a liaison between business stakeholders and project teams, ensuring clear and consistent communication throughout the project lifecycle. Review approved client requirements and product specifications with the development and testing team and address queries. Effectively communicates insights and plans to cross-functional team members and management. Collaborate with the development and testing team to create and refine comprehensive documentation, including user stories, flowcharts, process flows and technical specifications (where needed), that effectively communicate requirements. Present findings and recommendations to stakeholders in a clear and concise manner and address any questions or concerns raised. Create process models, specifications, and diagrams to provide direction to developers, testers and/or the project team. Write and maintaining user stories and acceptance criteria and defining the Definition of Done (DoD) for user stories. Validate product specifications with clients and stakeholders. Use collaboration tools such as Jira, Teams, SharePoint and Bizagi for documentation and visualization. Ensure that documentation and communication align with Agile ceremonies and change management processes. Facilitate workshops and feedback sessions to ensure continuous alignment. General: Participate in Agile ceremonies (retrospectives, sprint reviews). Support data validation and integration testing during UAT. Ensure alignment between business requirements and implemented solutions. Work collaboratively with the Project Manager to develop and update project plans, timelines, and estimates. Maintain and update project documentation as needed. During Pilot, provide training and support to end-users, on functionality or projects. This may involve updating training materials as well as conducting training sessions. Handle client queries during Pilot and Roll-out phase and refer errors to testing team. Monitor system performance and user feedback during go-live and post-deployment to recommend improvements. Skills, experience, and functional requirements: A bachelor’s degree or diploma in Business Analysis or related field. At least 2 years’ experience in business or system analysis (Healthcare experience advantages). Exceptional analytical, conceptual thinking and problem-solving skills, with a keen eye for detail. Excellent collaboration, interpersonal, listening, and communication skills. The ability to influence stakeholders and work closely with them to determine acceptable solutions. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools (MS Project and Jira – preferable). Experience with data analysis and visualization techniques and tools. Microsoft Access and/or SQL experience will be advantageous. NOTE: This job description is not an exhaustive list of duties, and the successful candidate may be required to perform other tasks as assigned.