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Job Description
Call Centre Agent/ Advisor (Insurance and Financial)
Location: Irene, Centurion
Salary: R4000 to R6000 + incentives
Our client in the Insurance and Financial industry is looking for a Call Centre Agent/ Advisor to contribute towards the organizational growth by applying the most effective selling techniques.
Key responsibilities
- Telephonic interaction with product providers, administration staff & clients.
- Concise e-mail communication to current client base, potential clients and administration staff.
- Formal report interpretation and reporting to Call Centre Team Leader/Line Manager.
- Advising potential clients (telephonically and or electronically) on all products as per product base and per FAIS requirements.
- Administration process of completing necessary documentation with potential clients.
- Follow-up on outstanding information & documentation on all applications for all product suppliers.
- Follow-up on all feedback received.
- Assisting in all queries received.
- All after sale service to clients.
- Office hours as contracted or as required by the company.
- Submitting documents for processing. o All product benefit confirmation.
- Maintain records as per office/FAIS requirement
- General Sales and Referral Duties.
Requirements
- Sales tactics/principles
- FSB structure and FAIS Act
- Computer skills (MS Office, Excel & Outlook)
- RE 5
- Matric
- Business Training
- Continuous professional development prescribed by the FSCA
- Sales experience
- Understanding of Financial Industry
Send your CV and latest pay slip to *****@*****.co.za
ATripleA Recruitment and Temps
www.********.co.za
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