Centurion: Food & Beverage Manager

Duties: FOH Operations & Member Experience: Oversee all FOH outlets ensuring consistency in service, quality, and presentation Manage daily operations across all outlets and public areas Develop and implement service SOPs for consistency across all outlets Manage member / guest complaints effectively, turning challenges into opportunities Maintain a comprehensive understanding of the member and guest journey Staff Management & Development: Lead, schedule, and evaluate FOH staff Provide ongoing training, mentorship, and professional development for FOH staff Enforce grooming, uniform, and presentation standards always Drive a culture of accountability, positivity, and teamwork Monitor staff time & attendance via ERS Biometric system Beverage & Retail Oversight: Manage bar operations and beverage service standards across all outlets Develop beverage menus, promotions, and upselling strategies Ensure proper stock control, FIFO rotation, and storage practices Oversee retail shop operations including product selection, merchandising, and sales targets Build strong supplier relationships for beverages and retail products Financial & Administrative Oversight: Develop and manage FOH departmental budgets with annual forecasting Ensure an overall gross profit percentage is consistently achieved Implement stringent stocktaking and inventory controls on a monthly basis Provide accurate and timely financial reporting to GM / Financial Manager Events, Functions & Member Engagement: Plan, coordinate, and execute FOH service for club events, functions, and corporate bookings Create packages, promotions, and beverage pairings to enhance member experience Oversee service standards during golf days, tournaments, and special functions Health, Safety & Compliance: Ensure compliance with the Occupational Health & Safety Act for all FOH operations Maintain hygiene, cleanliness, and safety standards across all outlets Work jointly with the Executive Chef to align practices with HACCP standards Requirements: Relevant tertiary qualification in Hospitality Management, F&B Management, or equivalent Minimum 5 years’ experience in a senior F&B or FOH management role Experience in a country club, hotel, or similar premium hospitality environment preferred Proven track record of managing multi-outlet F&B operations Strong leadership, people management, and team development skills Excellent financial acumen with demonstrated ability to manage budgets and achieve GP targets Exceptional communication and interpersonal skills High attention to detail and commitment to service excellence Proficient in POS and stock management systems Sound knowledge of South African labour law and OHS compliance Ability to thrive in a fast-paced, member-focused environment