Strand: New Business Development Representative posted by Helderberg Personnel

The New Business Development Rep will be responsible for growing the customer base and hire revenue across the broader Helderberg area by building relationships on sites, opening new accounts, reactivating dormant customers, and converting opportunities into confirmed hires. The role requires consistent field activity, strong follow-through, and accurate contract capture.

Key Objectives: 

• Win new customers and open new hire accounts
• Drive profitable hire turnover through site engagement and follow-up
• Reactivate dormant customers and recover lost business where practical
• Maintain excellent customer relationships and brand representation
• Record activity and outcomes accurately and consistently
• Support credit discipline through responsible selling

Core Responsibilities: 

Morning Branch Support

• Based at the building from 07:00–09:00 daily to assist with the morning rush, including
• Supporting the Sales Team with rush hour traffic
• Assisting with quick quotes and planning follow-ups
• Aligning with the branch team on availability and logistics

Field Activity and Site Visits

• After 09:00, the role is primarily field-based across the Greater Helderberg region
• Plan and execute daily site visits and customer calls
• Engage decision-makers and identify current/upcoming hire requirements
• Introduce the company, build trust, and position the business as a solutions partner

New Business & Account Opening

• Identify and approach new customers on sites and in key commercial areas
• Assist new customers to open accounts with accurate details and documentation
• Capture immediate hire opportunities and coordinate fulfilment with the branch

Existing Customers & Reactivation

• Maintain relationships with existing customers and identify additional opportunities
• Re-engage dormant customers and capture reasons for lost business
• Escalate service issues and key risks to the Managing Director where needed

Quotes, Orders & Handover

• Issue quotes and recommendations aligned to customer needs (fit-for-purpose)
• Follow up quotes to convert to confirmed hires.
• Confirm key order details (site, contact, access, timing) and hand over clearly to operations.

Administration & Systems

• Record site visits and outcomes using the company’s agreed tracking method (e.g., Excel-based visit log)
• Provide a concise daily activity update and a weekly summary as agreed with the Managing Director
• Capture and process contracts for confirmed hire orders in Orange with accurate customer and pricing details
• Ensure contract documentation is complete to support operational fulfilment

Credit, Risk & Conduct

• Avoid selling to customers with known arrears or elevated risk without approval.
• Flag potential bad-debt risks early and support responsible sales aligned to policy.
• Comply with site rules and PPE requirements; represent the brand professionally at all times.

Skills, Experience and Requirements: 

• Self-driven and organised with reliable follow-through
• Basic technical understanding of hire equipment (or willingness to learn quickly)
• Comfortable using mobile devices, Excel-based logs and email
• Minimum: Matric (or equivalent)
• Valid driver’s licence
• Sales/customer-facing experience required

Working Hours / Structure / Incentives and Performance Measurement

• 07:00 – 17:00: Flexibility required to align with site access and operational needs
• 07:00–09:00 at Strand branch (morning rush support), thereafter field activity
• Saturday work required on a rotational basis (typically 1–2 Saturdays per month)
• The role operates on a monthly On-Target Earnings (OTE) structure (base salary + activity bonus + commission) per the applicable incentive policy. Performance is assessed using agreed KPIs (e.g., visits, quotes, new accounts, turnover, reactivation, conversion trend), along with reporting quality and values alignment.Strong communication and relationship-building skills; comfortable on construction sites.
• Company vehicle, laptop and cell phone provided 

The successful candidate is expected to demonstrate the company’s core values in daily work, serve with sincerity; hustle with heart; inspire with integrity; nurture networks and excel with energy.