Job Description
- Monitor systems (site, network, server, imports, exports).
- Validate and sign off system configurations for correct data flow.
- Conduct system testing after updates.
- Schedule and manage site imports and server exports.
- Perform basic connection testing and troubleshooting.
- Process EONs and assist with automation tasks.
- Prioritize tasks effectively and manage support tickets (creation, follow-up, closure).
- Provide professional feedback to users and escalate issues to Level 3 Support.
Required Skills & Experience:
- Minimum 2 years of experience in a support or DBA role.
- Proficient in MySQL or other database query languages.
- Skilled in system troubleshooting and problem-solving.
- Knowledge of server scripting and scheduling (CRON / Microsoft Task Scheduler).
- Strong, verifiable references.
- Advantageous: Linux, PHP scripting, Docker, networking/VPN.
Preferred Attributes:
- Strong analytical and logical thinking.
- Takes responsibility for deliverables.
- Team-oriented and collaborative.
- Enthusiastic about technology and continuous learning.
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