Durban: Chief Revenue Officer posted by BruntWork

This is a remote position.

Chief Revenue Officer (CRO)

Global / Remote
Compensation: $150k base + uncapped incentives (serious upside)
Team: ~100 across Sales, Client Success, RevOps
Reports to: CEO

The Mandate

BruntWork is scaling one of the worlds most efficient global talent and outsourcing platforms. This is not SaaS. This is not lead-gen. This is recurring revenue built on people, delivery, retention, and trust at scale.

We are hiring a hands-on CRO with real outsourcing / BPO / global recruitment experience to own the entire revenue engine from first call to long-term client lifetime value.

If you havent operated inside:

• offshore staffing

• BPO / KPO / managed services

• global recruitment or workforce outsourcing

this role is not for you.

About BruntWork

BruntWork is not a traditional BPO.
We move faster, run leaner, and win on execution.

We place and manage thousands of offshore professionals globally. Revenue is recurring. Retention matters. Client success is revenue. Every hire, every replacement, every renewal impacts growth.

This role requires someone who understands the mechanics of outsourcing, not just the theory of revenue.

The Nature of the Role (Read This Carefully)

This is not a dashboard CRO role.

You will:

• set strategy and execute

• lead from the front in deals, escalations, renewals, and expansion

• step into client issues when retention or margin is at risk

• fix revenue bottlenecks fast

If you like diagnosing a problem on Monday and shipping a fix by Wednesday good.
If you need perfect data and six weeks wrong role.

What You Will Actually Do

Own Sales in an Outsourcing Context

• Personally lead or support high-value, complex outsourcing deals

• Improve conversion across discovery, solutioning, pricing, and close

• Coach reps on selling people + outcomes, not features

• Tighten qualification around hours, tenure, role fit, and client maturity

You must understand:

• why outsourcing deals stall

• how to sell against in-house hiring

• how to defend margin without killing conversion

Own Client Success & Retention (This Is Critical)

In outsourcing, churn kills growth.

You will:

• Own retention, expansion, and client lifetime value

• Lead CSMs who manage long-term, people-based relationships

• Build systems to reduce early churn, role mismatch, and misaligned expectations

• Step into escalations personally when accounts are at risk

If you havent lived through:

• agent replacements

• client dissatisfaction tied to performance or culture fit

• renewal negotiations

you will struggle here.

Build a Revenue System That Works at Scale

• Own forecasting, pipeline hygiene, and CRM discipline (HubSpot)

• Partner with RevOps to align sales, CSM, and delivery data

• Build repeatable processes that work across countries and time zones

• Remove friction between sales promises and operational reality

This is not theory. This is execution at volume.

Lead a Large, Global Revenue Org

• Lead ~100 people across Sales, CSM, and RevOps

• Set standards, expectations, and accountability

• Build leaders underneath you

• Create a culture of ownership, speed, and commercial discipline

What Success Looks Like After 12 Months

• Predictable, accurate revenue forecasting

• Higher conversion with better-fit clients

• Lower churn, longer average client tenure

• Strong expansion from existing accounts

• Clear, documented processes across Sales & CSM

• A unified global revenue team that executes without drama

• Revenue targets hit consistently, not heroically

Who This Role Is For

We are specifically looking for leaders who have scaled people-based, recurring revenue businesses.

You might be:

• A CRO, VP Sales, or Head of Revenue from a BPO, outsourcing, or staffing firm

• A senior leader from a global recruitment or workforce solutions company

• A Sales or CSM leader who has owned retention-heavy, service-based revenue

• A commercial operator who understands margin, utilisation, and lifetime value

Non-Negotiable Experience

You must have direct experience with at least one of the following:

• Outsourcing / offshore staffing

• BPO / KPO / managed services

• Global recruitment or workforce solutions

SaaS-only backgrounds without people-based delivery experience will not be a fit.

Attributes We Value

• Zero ego. High ownership.

• Comfortable making fast calls with imperfect data

• Willing to get into deals, escalations, and messy problems

• Understands that retention is revenue

• Thrives in globally distributed teams

• Obsessed with outcomes, not titles