Durban: Contracts Manager posted by AtripleA recruitment & temps
Posted on 2025-05-01 00:00:00
Employer | AtripleA recruitment & temps |
---|---|
Category | Other IT/Computer |
Location | Kwazulu-Natal / Durban |
Job Summary
Job Description:
To be part of a first-class service operation that ensures, response and follow up on all
breakdowns and that all customers are handled within company KPIs with total
professionalism. Develop and lead a successful service team that provides service
excellence to all contract customers. To ensure that the Service team meets target revenue,
margins and expenses and that all contract equipment is maintained to the highest standard
at targeted cost levels. To develop his team in all necessary skills both technical and
business.
Minimum Qualifications and Requirements:
• Forklift technical qualification or at least 7 years’ service management experience.
• Knowledge of relevant legislation regarding health and safety, environmental and
labour.
• Relevant computer skills including e mail, excel, word and power point.
• Used to working to and achieving deadlines monthly.
Duties and Responsibilities:
• To lead the contracts service team to ensure agreed growth targets for both contract
and accident damage revenue and profit are met and where possible exceeded.
• To visit contract customers on a regular basis to report on fleet management and to
ensure that contract customers are satisfied with levels of uptime, response and the
general service levels offered by the contracts team.
• To assist the service admin department in collecting excess hours for contract
equipment.
• To ensure that all contract technicians are kept busy, maximize productive time in
line with KPI’s and that additional contract service work is obtained and that contract
customers buy forks and tyres from the company.
• To ensure that all quotes for customer service and abuse work is followed up and
billed correctly.
• To physically check that all contract equipment is maintained to the highest quality
and manufacturers standards, scheduled servicing is carried out on time
• and that all contract machines are in the correct condition during and at the end of
the contract
• To manage the costs of each contract machine and to authorise bought out purchase
orders, expensive parts fitted so that costs do not exceed budgeted levels.
• To ensure that all contract equipment and customer PMA load tests are scheduled
correctly and that hour meter readings are up to date.
• To ensure that all contract equipment and customer PMA services are scheduled
correctly and that hour meter readings are up to date.
• To regularly check contract technician’s vehicles to ensure that they conform to the
relevant road safety ordinances and that they are clean and tidy.
• Follow up with technicians to ensure job is completed within company KPI’s. Monitor
all open jobs from the breakdown register
• To cost all completed jobs within 2 days of the jobs being completed
• To follow up on contract debtors’ queries in order to resolve as soon as possible so
that debtor’s days’ targets are achieved for contracts.
• To ensure that warranty work is correctly authorised, completed to the standard
required by the manufacturer and that all claims are processed on time.
• To ensure that all technician timesheets are handed in correctly daily
• To ensure that all leave, overtime and standby claims are signed and handed to the
Service Admin/Regional Manger by no later than the 5th of each month.
• To ensure that weekly technicians’ meetings are being held, recorded and minutes of
meetings held being sent to the Service Admin/Regional Manager as well as the
Service Manager.
• To ensure that all customer visit reports are submitted to your manager for checking
on a weekly basis.
• To assist the credit controllers to resolve debtors’ queries so that debtors KPI’s are
achieved.
• To ensure that the contracts department meets all agreed KPIs and commercial
targets.
• Work closely with other key personnel internally to develop and achieve company
budget, performance and strategic objectives.
• Organise and implement formal technical skills and product training programs for all
technical staff.
• To implement and manage good people management ensuring that all staff have a
formal balanced scorecard and that the required performance reviews are conducted
twice a year.
• To ensure that voluntary staff turnover in the department is kept below 7.5% pa.
• To maintain health and safety, environmental and company standards and policies
on site and customer’s sites where contract technicians are stationed.
• To follow the company code of conduct and policies and to ensure all members of
staff in the department are aware of and always follow them.
• Attend Management meetings as required and to ensure that staff are kept up to date
and that relevant results and policies etc. are communicated promptly.
• Ensure that risk management policies are always implemented and followed up and
that company assets and personnel under the departments control are adequately
protected.
• To ensure that market pricing and competitive information is always up to date and to
report any changes and developments in the market and with competitors back to the
Management Team.
• As and when requested to prepare monthly and quarterly forecasts and annual
departmental budgets.
To apply, please submit your CV, as well as your latest payslip, to *****@*****.co.za
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Durban
More jobs in Kwazulu-Natal
Browse Other IT/Computer Jobs
Browse AtripleA recruitment & temps Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Durban: SALES EXECUTIVE posted by DSS Destiny
Oversee the sales and technical teams in a large manufacturing company. Oversee the sales and technical teams in a large manufacturing company.
View Job
SALES EXECUTIVE
Durban: AUTO ELECTRICIAN posted by DSS Destiny
Diagnostic and RepairDiagnosing and troubleshooting electrical issues in TrucksTrailers.Repairing or replacing faulty electrical components.Assist with...
View Job
AUTO ELECTRICIAN
Durban: Transport Operations Manager (JB5079) posted by Kontak Recruitment
Transport Operations Manager JB5079 Umhlanga, DurbanR60 000 per month CTCContract 6-month fixed-term contract potential for permanency based on performanceA...
View Job
Transport Operations Manager (JB5079)
Durbanville: Service Advisor – Automotive posted by Suzuki
We are looking for a Service Advisor in the Tygervalley area to start ASAP.Previous industry experience would be an advantage.This is a high paced, growing...
View Job
Service Advisor – Automotive
Durban North: Trainee Technician – Technology automation posted by Rightback
Technical trainee. Clothing, textile, knitting, printing, laser technology.
View Job
Trainee Technician – Technology automation
Durban: Senior Building Infrastructure Engineer posted by Construct Executive Search
Applicants must have the following requirementsMust have a Bachelor of Science Degree or a Bachelor of Technology Degree or a Bachelor of Engineering Degree...
View Job
Senior Building Infrastructure Engineer
Durban North: Region Coordinator – Urgently Needed posted by Webshop
A small company currently located in Briardene is looking for a dynamic and enthusiastic person. Their duties include, doing the day to day admin, filing,...
View Job
Region Coordinator – Urgently Needed
Durban: Electrical Building Services Engineer posted by Construct Executive Search
Applicants must have the following requirementsMust have a Bachelor of Science Degree or a Bachelor of Technology Degree or a Bachelor of Engineering Degree...
View Job
Electrical Building Services Engineer
Durban: Electrical Engineer (Building & Rural) posted by Construct Executive Search
Applicants must have the following requirementsMust have a Bachelors Degree in Electrical Engineering.Must have 5 - 8 years of experience in Electrical...
View Job
Electrical Engineer (Building & Rural)
Durban: Senior Water Project Engineer posted by Construct Executive Search
Applicants must have the following requirementsMust have a Bachelor of Science Degree or a Bachelor of Engineering Degree in Civil Engineering.Must be...
View Job
Senior Water Project Engineer
Durban: Field & Onsite Technicians posted by Kontak Recruitment
Field Onsite Technicians - Telecommunication JB5134 Edgecombe, DurbanR 8000 - R10 000 to be reviewed after 3-month probationDuration Permanent We are...
View Job
Field & Onsite Technicians
Durban South: DEBTORS CLERK – URGENTLY HIRING posted by TRULINE TRUCKING SERVICES
Ensuring that client information details are kept up to date.Generating Sales orders.Verifying and confirming load confirmations and rates.Creating and...
View Job
DEBTORS CLERK – URGENTLY HIRING
Durban South: Commercial Manager posted by Bluff Personnel
COMMERCIAL MANAGERRef CXP1322025An exciting opportunity has arisen for an experienced and suitably qualified Commercial Manager Salary Range R72 000...
View Job
Commercial Manager
Durban: WAREHOUSE SUPERVISOR – Well-established Company posted by AIM Personnel Services
WAREHOUSE SUPERVISOR KZN R22 000CTCGrade 12NQF Level 4 with 23 years experience. Full Warehouse management duties procedures. Receiving Dispatching of...
View Job
WAREHOUSE SUPERVISOR – Well-established Company
Durbanville: Electrical Assistant posted by GJG Electrical
Electrical assistant that can install cable trays and cabling, must reside close to Durbanville area.
View Job
Electrical Assistant
Durban: Plant Accountant
Job Responsibilities Factory Cost Analysis and budget Management Analysis of standard costs to actual Monitoring of Plant Expenses and investigating of...
View Job
Plant Accountant
Durban: Senior HR Analyst
Job Responsibilities HR Systems Development Organisational Development HR Information Management and use of collated data to develop, implement and monitor...
View Job
Senior HR Analyst
Durban: Senior CAD Designer
These CADs should include all relevant product features such as sewing construction, packaging, and labelling details for customer presentation. Key...
View Job
Senior CAD Designer
Durban: Business Development Manager
About the Role As the New Business Development Manager, youll be responsible for identifying and securing profitable new business opportunities across...
View Job
Business Development Manager
Durban: Area Sales Manager – Butchery / Retail
Area Sales Manager ? Retail Butchery Industry Our client, a leading and reputable butchery retailer based in Pietermaritzburg, is looking for a...
View Job
Area Sales Manager – Butchery / Retail
Durban: TMO 15200 – Cost and Management Accountant
Employer Description Our client is a manufacturing company based in Durban Job Description Creating and maintaining the plants costing module for finished...
View Job
TMO 15200 – Cost and Management Accountant
Durban: People Development Manager
Key Focus Plan, source, develop, facilitate, and evaluate training and development interventions. Oversee the Groups development portfolio, change...
View Job
People Development Manager
Durban: Refrigeration Technician
Minimum requirements Must have at least 5 years experience as Refrigeration Technician on Trailers or Trucks Technical Trade Test in Refrigeration required...
View Job
Refrigeration Technician
Durban: Mobile Crane Technician
Minimum Requirements Minimum 5 years experience as a Mobile Crane Technician Matric and formal SAQA Accredited Qualification as Diesel Earthmoving Mechanic...
View Job
Mobile Crane Technician
Cape Town City Centre: Travel Desk Administrator / Administrative Assistant – Durbanville
Job Specification A well-rounded person with a high EQ level and must be able to deal with complexity in a fast-paced environment The person needs to be a...
View Job
Travel Desk Administrator / Administrative Assistant – Durbanville