Job Description
About the Role
The Customer and Sales Manager will be responsible for managing the relationship with key customers, agents, and other stakeholders to execute successfully against national and regional business plans, with a focus on meeting and exceeding sales budget targets.
Key Responsibilities
- Deliver regional plans in line with business and national customer plans ensuring clear objections and action plans are in place
- Communicate objectives and regional plans to sale agents as well as internal sales supervisors and ensure alignment in execution
- Deliver three months rolling plans setting clear monthly customer and sales priorities, volume commitments, and dealing parameters in support of target achievement
- Monitor success of execution and adapt plans as and when required
- Monitor competitor activity, pricing, and promotional strategies and provide market intelligence to head office
- Drive distribution expansion and gap closure across all priority SKUs and key categories
- Identify and implement new business opportunities within existing and emerging channels
- Lead customer engagement and negotiation discussions with regional/national buyers
- Manage trade spend, promotional budgets, and customer investment to ensure optimal ROI
- Monitor monthly sales performance vs budget, identifying risks and implementing corrective action
- Drive achievement of volume, revenue targets within region
- Ensure accurate forecasting and demand planning in collaboration with supply chain
- Manage customer claims, deductions, and accruals to ensure financial accuracy and compliance
- Supervise and train staff and merchandising agents
- Agree annual KPI’s with direct reports and manage performance against these commitments
- Collaborate effectively with key functions within the organisation
- Lead, coach, and develop agents within the region
- Conduct regular field visits to ensure execution standards and provide training
- Drive accountability through clear KPI tracking and performance management
- Facilitate regular sales team reviews and performance feedback sessions
Requirements
- Tertiary qualification in sales, marketing, or business management
- Minimum of 5 years regional sales management experience within the FMCG environment
- Minimum of 5 years regional Key Account Management experience within the FMCG environment
- Experience within Wholesales specific Boxer, Shoprite, PNP, and Spar would be an advantage
- Experience in Entrepreneurial environment will be an advantage
Qualifications
- None mentioned
Salary & Benefits
- No information provided
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Sales Jobs in eThekwini
In the eThekwini region, the sales industry is driven by various sectors, including financial services, technology, and manufacturing. Typically, companies in these sectors require sales professionals who can effectively communicate with clients, understand their needs, and provide solutions to drive revenue growth.
Generally, sales positions in eThekwini offer competitive salaries, typically ranging from R500 000 to R1 500 000 per annum, depending on factors such as experience, company size, industry sector, and performance. However, please note that actual salary figures can vary significantly, and these ranges are only a broad guide.
Common skills required for sales roles in eThekwini include strong communication and interpersonal skills, the ability to build relationships with clients, a solid understanding of products or services, negotiation and closing techniques, and technical skills such as CRM software proficiency. Additionally, many successful sales professionals possess a degree or diploma in business studies, marketing, or a related field.
Industries that commonly employ sales roles include financial services sector companies, technology industry players, manufacturing sector businesses, and e-commerce platforms. In these sectors, sales representatives often work with clients to understand their needs, provide solutions, and drive revenue growth.
For those interested in pursuing a career in sales, there are various opportunities for development and progression. Many companies offer training programs and mentorship schemes to help employees develop their skills and advance in their careers. Typically, experienced sales professionals can move into leadership roles or transition into related fields such as account management, business development, or sales management.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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