Durban: Customer Service Representative – German Speaking posted by Fempower Personnel
Posted on 2025-05-17 00:00:00
| Employer | Fempower Personnel |
|---|---|
| Category | Other Professions |
| Location | Kwazulu-Natal / Durban |
Job Summary
Customer Service Representative German Speaking
Location: Cape Town, Western Cape
Department: Customer Support
We are looking for a fluent German-speaking Customer Service Representative with a passion for resolving customer issues, especially complaints, to join our dynamic and customer-focused team. If you thrive in a fast-paced environment, enjoy problem-solving, and are committed to delivering exceptional service, wed love to hear from you.
Key Responsibilities:
- Deliver exceptional support through inbound/outbound calls, live chat, and email
- Handle customer complaints with professionalism and empathy, ensuring timely and satisfactory resolution
- Provide accurate and clear written responses in line with company standards
- Manage a variety of customer queries efficiently and courteously
- Follow up on enquiries and ensure customer satisfaction post-resolution
- Liaise with internal teams, clients, and suppliers to resolve escalated issues
- Maintain accurate and complete records of customer interactions
- Report and escalate incidents, including data breaches or fraud, in accordance with company guidelines
- Proactively identify process improvements and contribute to quality control efforts
- Apply expert knowledge of the companys services to resolve issues effectively
Requirements:
- Fluent in German (written and spoken)
- Strong command of English, both verbal and written
- Minimum 1 years experience in customer service, travel, or tourism industries
- Previous experience in a call centre environment (inbound, outbound, chat, and back-office)
- Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace
- Strong administrative skills, including planning, time management, and problem-solving
- Excellent attention to detail and a high level of accuracy
- Knowledge of correspondence etiquette in written communications
- Ability to maintain professionalism under pressure
- Demonstrated integrity and compliance with company policies
Preferred Knowledge & Competencies:
- Interest or experience in the airline industry, including fares and ticketing
- Working knowledge of GDS systems (intermediate level preferred)
- Proven ability to manage escalated complaints and complex customer queries
- Active listening skills with a customer-first mindset
- Strong conflict resolution, negotiation, and persuasion abilities
- Ability to multi-task and prioritize under high-volume workloads
- Excellent team collaboration and knowledge-sharing attitude
- Adaptability to change in a fast-paced, dynamic environment
Personal Qualities:
- Customer-focused with a passion for complaint resolution
- Professional, respectful, confident, and resilient in all interactions
- Culturally aware and sensitive to diverse customer backgrounds
- Patient, empathetic, and compassionate communicator
- Committed to delivering high service standards with a positive attitude
- Able to take ownership of issues and follow through to resolution
If youre ready to join a supportive, high-performing team where your contributions truly matter, apply now and take the next step in your customer service career.
Please email your CV to *****@*****.co.za
Click Go Apply to apply online!
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