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Durban: Draught and Coffee Quality Supervisor

Durban: Draught and Coffee Quality Supervisor

Posted on 2025-07-03 00:00:00

Employer Unspecified
Category Engineering
Location eThekwini  / Durban

Job Summary

Job Requirements: Grade 12 Degree or diploma in a relevant technical field or equivalent experience 4 to 5 years of proven experience in a similar role Proven experience in operations management, particularly in technical services Strong leadership and team management skills Excellent customer service and communication skills Ability to manage budgets and develop strategic plans Proficiency in using relevant software and applications for scheduling and reporting Strong problem-solving and decision-making abilities Knowledge of quality standards and compliance requirements Job Duties: Technical Oversight Oversee and manage all draught and coffee-related operations Develop and implement technician schedules Ensure all technical work meets SLA and approved standards Maintain quality standards in line with company policies Investigate and resolve car stock discrepancies Conduct regular audits on car stock and tools Ensure process rollout and compliance with procedures Customer Service Attend to customer queries and resolve issues promptly Update customers on status of callouts and flagged concerns Conduct quality surveys and liaise directly with trade brewers Provide expert technical advice to staff and customers Monitor industry trends to suggest innovations and improvements Foster strong client relationships and deliver on technical needs Team Supervision Recruit, supervise, and evaluate technical staff Deliver ongoing training and staff development Manage standby schedules across all areas Sign off technician incentives and conduct performance reviews Promote team morale and manage disciplinary processes Lead, mentor, and support technicians to uphold service excellence Operational Efficiency Submit stock requests to warehouse for technician readiness Maintain vehicle maintenance trackers and reports Monitor driver behavior using vehicle tracker reports Manage field staff leave tracker (annual, sick, etc.) Ensure proper system rates align with budgeted travel costs Review callouts and monitor for duplicated or reworked activities Authorize private kilometers logged by field teams Reporting & Budget Control Prepare ad hoc reports for management and directors Conduct quarterly draught scheduling reviews to improve efficiency Manage labor costs via strategic planning and productivity metrics Meet labor targets through route optimization Compliance & Quality Ensure adherence to SAB and BC sanitation, installation, and event standards Perform trade quality audits and enact corrective actions Enforce sanitation and installation protocols at all events and setups Project Management Plan and execute technical projects to scope and budget Coordinate across departments for smooth project delivery Health & Safety Uphold safety protocols across technical teams Conduct risk assessments and implement hazard mitigation Miscellaneous Available for escalations outside regular hours Conduct trade visits and attend customer meetings Document meeting minutes to align technicians with procedures Manage new customer project requests to meet delivery timelines Escalate HR/IR issues as needed Perform management standby duties (opening/closing offices) Working Conditions: Primarily office-based, with regular extensive travel required. Salary: Market Related How to apply:

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